Providing and receiving feedback - Training Courses | Afi U.
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Providing and receiving feedback

Discover the subtleties and advantages of providing well prepared and effective feedback. Become masterful in the art of giving and receiving feedback.
PMI ATP

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  • Duration: 0.5 days
  • Regular price: $345
  • Preferential price: $295tip icon

Course outline

This course qualifies you for 3,5 PMI® Professional Development Units (PDUs).

PDU Claim Code: 5054GMUZ0N

Duration : 0,5 days

© AFI par Edgenda inc.

An honest and respectful feedback is a precursor to effective change initiatives. This kind of feedback builds the trust level between the person giving the feedback and the person receiving the feedback and improves the quality and professionalism of the interaction. This type of dialogue permits people to better understand what is at stake, clarify a desired situation, provide a contract on actions to be taken and also reinforce the appropriate behaviors.

At AFI, our training sessions are centered around experiential learning and exploration while using concrete situations. Experiential learning favors living and integrating concepts that help participants apply and adapt their new skills quickly within your environment. This is your occasion to gain both individual and organizational impact.

Audience

General public

Prerequisites

No pre-requisites

Objectives

  • Recognize and seize the opportunities for feedback in our professional lives.
  • Understand and utilize key factors to provide quality feedback.
  • Practice the art of giving and receiving feedback to enhance our professional interactions.

Contents

Recognize the type of messages received

  • The three types of feedback: reinforcement, constructive feedback and recap.
  • Identify the two feedback functions to: inform and motivate.

Distinguish the elements that construct a feedback

  • A simple and effective process.
  • A creative technique for optimal feedback.

Pratice the art of giving and receiving feedback

  • Courageously giving difficult feedback
  • Obstacles and needs
  • Winning conditions

Surround yourself with the best

Florence Jacob
Florence Jacob
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As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Kathleen Sears
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A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
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Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Virginie Arbour-Maynard
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Facilitator, coach, speaker and senior advisor, Virginie is a passionate and mobilizing leader. She puts her solid experience as a professional, manager and ideator for more than 20 years at the service of various companies and teams that she accompanies through courses, workshops and individual and collective coaching. Virginie is a lawyer, member of the Barreau du Québec (2001) and professional coach. She has completed the 2nd Kaos Pilot level (Master Archer art & craft of designing & facilitating learning spaces) and is a certified SuccessFinder and AtmanCo professional.
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Marie-Hélène Demers
Marie-Hélène Demers
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Business coach, entrepreneur and organizational "metteur en scène", Marie-Hélène Demers is ignited by her vision of creating a human, supportive and prosperous world. Vice-President, Human, at Edgenda, she leads the coaching school and the center of expertise #coaching and leadership, with the mission of inspiring the development of people and teams in organization – for better cooperation in the service of our sustainability.
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As a business coach, trainer, facilitator and speaker, Isabelle accompanies professionals, managers and executives to help them maximize their full potential and gain impact as inspiring leaders. Passionate about people, she stands out for her warm, concrete and mobilizing approach. Her strategic vision and solid experience make her a collaborator of choice. Isabelle has more than 20 years of management and leadership experience in large-scale companies and various industrie.
Zaida Bibiana Mangones Matos
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Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.