Providing and receiving feedback

Discover the subtleties and advantages of providing well prepared and effective feedback. Become masterful in the art of giving and receiving feedback.

Upcoming sessions

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Guaranteed to run
  • Duration: 0.5 days
  • Regular price: $345
  • Preferential price: $295

Course outline

This course qualifies you for 3,5 PMI® Professional Development Units (PDUs).

PDU Claim Code: 5054GMUZ0N

Duration : 0,5 days

An honest and respectful feedback is a precursor to effective change initiatives. This kind of feedback builds the trust level between the person giving the feedback and the person receiving the feedback and improves the quality and professionalism of the interaction. This type of dialogue permits people to better understand what is at stake, clarify a desired situation, provide a contract on actions to be taken and also reinforce the appropriate behaviors.

At AFI, our training sessions are centered around experiential learning and exploration while using concrete situations. Experiential learning favors living and integrating concepts that help participants apply and adapt their new skills quickly within your environment. This is your occasion to gain both individual and organizational impact.

Audience

General public

Prerequisites

No pre-requisites

Objectives

  • Recognize and seize the opportunities for feedback in our professional lives.
  • Understand and utilize key factors to provide quality feedback.
  • Practice the art of giving and receiving feedback to enhance our professional interactions.

Contents

Recognize the type of messages received

  • The three types of feedback: reinforcement, constructive feedback and recap.
  • Identify the two feedback functions to: inform and motivate.

Distinguish the elements that construct a feedback

  • A simple and effective process.
  • A creative technique for optimal feedback.

Pratice the art of giving and receiving feedback

  • Courageously giving difficult feedback
  • Obstacles and needs
  • Winning conditions

Surround yourself with the best

Zaida Bibiana Mangones Matos
Zaida Bibiana Mangones Matos
Trainer
Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.
Florence Jacob
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Kathleen Sears
Kathleen Sears
Trainer, Coach, Leadership Consultant
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
Manon Blondin
Manon Blondin
Trainer
Passionate and dynamic, Manon Blondin works as a consultant in the field of management and change through coaching, training, conferences, strategic consulting and communication. She is a member of the Order of Chartered Human Resources Advisors (CRHA) and the International Federation of COaches of Quebec (ICF), where she obtained her PCC certification.
Maria Mikulowicz
Maria Mikulowicz
Trainer
As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.
Janet Lough
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.