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AFI

FAQ

Schedule and location

  • What is the schedule for trainings?
    The training schedule will be listed on your registration confirmation, which will be emailed to you. Generally, trainings run from 8:30 a.m. to 4:30 p.m., or 9:00 a.m. to 4:00 p.m. Please note that sign-in begins at 8:00 a.m.
  • Where are the trainings held?

    Your training’s location will be listed on your registration confirmation, which will be sent to your email address.

    Montreal Training Center
    500 Saint-Jacques Street, #500
    Montreal (Québec) H2Y 1S1
    View map

    Quebec Training Center
    1751 Rue du Marais, #300
    Quebec (Québec) G1M 0A2
    View map

    Laval Training Center
    3050, boul. St-Martin O., #T500
    Laval (Québec) H7T 2Y8
    View map

    Gatineau Training Center
    120, promenade du Portage
    Gatineau (Québec) J8X 2K1
    View map

  • Is there parking near the training centers?

    Montreal

    There are many paid parking spaces near the offices. They cost $12 to $20 per day. You can use the paid parking lot (CASH ONLY) under the building.

    Quebec City

    There are free parking spaces.

Registration and fees

Cancellation policy

  • Can I cancel my training registration?

    Yes. Here is our cancellation policy:

    • Participants must cancel or change their registration at least ten (10) business days before the course start date, in order to receive a full refund.
    • Should a participant cancel two (2) to nine (9) business days before the course start date, 50% of the course registration fees will be refunded.
    • Should a participant no-show or cancel one business day before the course start date, no refund will be provided.
    • Cancellations and postponements must be done in writing (email or fax).
    • Participants can be substituted at no charge before the course begins.
    • AFI reserves the right to cancel public sessions, if the minimum number of participants is not met. In the event of a cancellation by AFI, you may carry over your registration for the same course to the next session or receive a full refund.
    • ALL FEES AND DATES ARE SUBJECT TO CHANGE AT ANY TIME.
  • What is the cancellation policy for meeting room rentals?
    • AFI will not apply charges for cancellations made at least ten (10) business days before the reservation date. AFI will charge 100% of the rental fee as compensation for cancellations made less than ten (10) business days before the reservation date.
    • Software installation and configuration are charged on an hourly basis. All software supplied by the client must be brought to our facilities five (5) business days before the training session begins.
  • Is it possible to postpone a training to a different date?
    A postponement is considered a course cancellation followed by a second registration, so the same terms apply.
  • What is the registration and cancellation policy for 100% online trainings?
    Registration for 100% online trainings is effective upon purchase. No cancellation or postponement of the registration is allowed. These sales are considered final. Our training capsules cannot be exchanged or reimbursed. Your login information will be sent to you within 24 hours (next business day) following receipt of your payment.
  • What is the terms and conditions for the Guaranteed to Run Courses?
    Guaranteed to RunCourses are canceled only through unforeseen external influences beyond our control.

Invoicing

  • My employer is paying for my training; what should I do?
    When registering online, you can enter your employer’s information in under “Billing information.”
  • How long do I have to pay my invoice?

    Invoices must be paid within 30 days from when they are received. You may pay by cheque, direct deposit, and Visa, MasterCard and American Express credit cards.

    Payment by cheque: please make your cheque out to AFI Expertise and send it to our head office at: 1751 Rue du Marais, local 300, Quebec, QC, G1M 0A2. $35 will be charged for any cheque that is returned by the bank due to non-sufficient funds.

Teaching language

  • What is the teaching language?
    Most of the public trainings in our training catalogue are provided in French (even if the course outline is in English), with the exception of certain courses that indicate an English version.
  • Do you provide trainings in English?
    Yes. Certain training dates can be provided in English. Please see the course sheet for more details. This option is also available to clients who opt for private training sessions.

Accreditations and certifications

Meals

  • Is lunch included?
    Lunch is not included.
  • Are there restaurants near your centre?

    Montreal

    There are many restaurants in the area near our centre.

    Quebec City

    A café (Café Morgane) is accessible on the ground floor of our building. Other restaurants are available, but they are not very close to our training center. They are only accessible by car.

  • Can I bring my own lunch?
    Absolutely. We provide a break room for students. It contains a microwave and refrigerator.

Internet connection and computer equipment

Trainer

  • How can I find out who is teaching a training?
    To find out which trainer is teaching a particular course, you can email or call us with the title of the training and the date it will take place. Our team will be happy to help you.
  • Can I communicate with a trainer?
    Our team is available at all times to answer your questions. We can help you choose trainings that best meet your needs. If you would like to ask questions directly to a trainer, we can send him or her your questions.

Hotels nearby

Virtual classroom

  • Is my computer powerful enough?

    Probably. Your computer simply needs to meet the following technical standards:

    Windows

    • 2 GIG of RAM
    • Windows XP, SP3 or more recent version
    • Adobe Flash Player 11.2 minimum
    • Internet Explorer 8.9 or 10, Mozilla Firefox or Google Chrome
    • 512 kbps bandwidth per participant

    MAC OS

    • 1 GIG of RAM
    • Mozilla Firefox, Apple Safari or Google Chrome
    • Adobe Flash Player 11.2 minimum
    • 512 kbps bandwidth per participant
  • Do I need a headset?
    We recommend using a headset with a microphone to avoid being distracted by background noises. You can also choose to use your computer’s speakers and microphone, or a hands-free telephone.
  • What type of internet connection do I need?
    For optimal performance, we recommend using a high-speed wired Internet connection rather than a wireless connection.
  • Can I use a tablet or mobile device?
    Yes. You can use a computer, a tablet with an Internet connection or a mobile device.
  • What is screen sharing?
    Both you and your trainer can see each other’s screen. You can watch his or her presentation live and he or she can see your screen if you need any help with an exercise.
  • Is screen sharing safe?
    Yes. No one can watch your screen without your permission and the trainer cannot come back later to see your files because you control access to them.
  • How can I interact with the trainer?
    At any time, you can click on the “speaking” icon and ask your question using your microphone. You can also use instant messaging (chat) to type your question.
  • Do I need to be in a room for my virtual class?
    Your virtual course is available in any place as long as there is an internet connection. We highly recommend choosing a quiet environment. To avoid being distracted, close the door, turn off your cellphone and close your email. Clear your workspace to be as comfortable as possible.
  • How long do the virtual courses last?
    Our virtual classes are actually real courses being broadcasted live, so their length is the same as our traditional training sessions and varies according to which course you choose to take.
  • What can I do if I have a technical problem during a training session?
    If you run into a glitch, you can ask the trainer to help you resolve it. If the trainer can’t help you, call technical support at 1 (877) 624-2344.
  • Can I send questions to the trainer after the training session?
    Yes. For 3 months after your session, you can ask questions about your course’s content by email to the following address: operations@afiexpertise.com.

Certification exams

  • Registration
    You can register online at www.pearsonvue.com.
  • Exam schedule

    To view exam schedules, please visit www.pearsonvue.com. Generally, schedules are available up to 3 months in advance.

    For those taking exams: a technician will be on site to greet you outside of the centre’s business hours.

  • Cost
    The cost of exams depends on the manufacturer and the type of exam. You can find this information on www.pearsonvue.com.
  • Duration
    The duration of exams depends on the manufacturer and the type of exam. You can find this information on www.pearsonvue.com. For certain exams in English, you can ask for a time extension ahead of time.
  • Number of questions
    This information is available only when you take the exam, and varies based on the exam.
  • Cancellation and postponement
    Go to www.pearsonvue.com to change the schedule. Cancellation fees may apply depending on the manufacturer. You can generally change your exam’s schedule free of charge up to 24 hours before it takes place. Visit  www.pearsonvue.com.
  • Personal ID number
    If you have already taken an exam for a certification, the system assigned you an ID number. This number is important because it ties all of your exams to your personal file. You must therefore obtain it from the manufacturer if you do not know it in order to use it when registering for your exams. This number allows you to keep all of your scores in the same place.
  • Meeting Room Rentals

    • Cancellation
      If cancelled, the following fees will be invoiced: Cancellation more than 11 business days prior to the start of the rental: 25% of the price of the rental; Cancellation between 2 and 10 business days prior to the start of the rental: 50% of the fees in the quote; Cancellation within 2 business days of the start of the rental: 100% of the fees in the quote.
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