Customer Experience - Learning Experiences | Afi U.
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Training and Coaching

Cultivate a learning organization and develop talent.

Customer Experience

Optimize your processes for operational excellence.

Employee Experience

Engage, empower, and enhance employee well-being.

Artificial Intelligence

Master AI and automate your processes.

Leadership

Develop key skills to inspire and mobilize.

Digital Tools

Boost collaboration and productivity within your teams

Strategy and Performance

Align your goals for sustainable growth.

Digital Transformation

Leverage technology to innovate and accelerate your growth.

Customer Experience

Optimize your processes for operational excellence.

Aiming for operational excellence.

Maintaining operational efficiency represents a daily challenge that, once overcome, fosters the flexibility and agility necessary to navigate a constantly changing environment. By harmonizing vision, processes, and systems, companies promote a culture of collaboration and innovation, where each individual understands their role in achieving collective objectives.

Afi U.'s training provides frameworks and tools to enhance your overall performance, nurture your aspirations for continuous improvement, and create value for all stakeholders.

Microprograms

Microprogram

Building a Customer-Centric Culture: Drive Loyalty, Growth, and Innovation

October 14, 2025 | Montreal

3 days

Details and registration

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Create a Valuable Client Service Experience

Improve the quality of your interventions with your organization's customers through this training. Learn the proper techniques.

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ideator_Jacques Caron

Our ambassadors lead and curate course selections to enpower your projects and your ambitions.

Jacques Caron

Profile

Ambassador

Balancing efficiency, quality, and compliance is an art that Jacques has mastered through delivering over 300 significant international strategic mandates and managing profit centres of several hundred million dollars over a period of 35 years. Today, with his background as an executive, entrepreneur and professional coach, he assists senior corporate executives in developing profitable, sustainable business models that foster a healthy growth for their organizations.

Inspired by their operating challenges and their drive to innovate, Jacques influences the development of an operational excellence training program, characterized by both his ability to deliver and his ability to create added value.