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Training and Coaching

Cultivate a learning organization and develop talent.

Customer Experience

Optimize your processes for operational excellence.

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Engage, empower, and enhance employee well-being.

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Master AI and automate your processes.

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Develop key skills to inspire and mobilize.

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Boost collaboration and productivity within your teams

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Align your goals for sustainable growth.

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Leverage technology to innovate and accelerate your growth.

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Management in Turbulent Times Innovation Governance: Tools and Strategies to Transform Your Organization Leader as Coach: Better Delegation and Empowerment Coaching in a Consulting Role Building a Customer-Centric Culture: Drive Loyalty, Growth, and Innovation Management in the digital age Transform Employee Experience The essentials of an ESG strategy View all microprograms
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Customer Experience

Optimize your processes for operational excellence.

Aiming for operational excellence.

Maintaining operational efficiency represents a daily challenge that, once overcome, fosters the flexibility and agility necessary to navigate a constantly changing environment. By harmonizing vision, processes, and systems, companies promote a culture of collaboration and innovation, where each individual understands their role in achieving collective objectives.

Afi U.'s training provides frameworks and tools to enhance your overall performance, nurture your aspirations for continuous improvement, and create value for all stakeholders.

Microprograms

Microprogram

Building a Customer-Centric Culture: Drive Loyalty, Growth, and Innovation

October 14, 2025 | Montreal

3 days

Details and registration

Most popular Off-The-Shelf Training Courses

Off-the-shelf

Lean Six Sigma - Green Belt

Understand Lean and Six Sigma through this training. Learn how to manage continuous improvement project deliverables and gain an understanding of the processes.

6 jours

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Off-the-shelf

ITIL®4 - Foundation with exam

Refresh your basic knowledge with this training. Learn about IT management related to new methods, such as Lean, Agile and DevOps.

2 jours

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Off-the-shelf

Create a Valuable Client Service Experience

Improve the quality of your interventions with your organization's customers through this training. Learn the proper techniques.

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ideator_Jacques Caron

Our ambassadors lead and curate course selections to enpower your projects and your ambitions.

Jacques Caron

Profile

Ambassador

Balancing efficiency, quality, and compliance is an art that Jacques has mastered through delivering over 300 significant international strategic mandates and managing profit centres of several hundred million dollars over a period of 35 years. Today, with his background as an executive, entrepreneur and professional coach, he assists senior corporate executives in developing profitable, sustainable business models that foster a healthy growth for their organizations.

Inspired by their operating challenges and their drive to innovate, Jacques influences the development of an operational excellence training program, characterized by both his ability to deliver and his ability to create added value.