Duration : 2 days

Reinstall the expectations of your customers at the center of your business operations and ensure everybody’s contribution in achieving overall objectives of your organization, it is the promise of management by processes. Step by step, learn how to make the processes based management a success.

Audience

This course is for all managers and professionals involved in the management of business processes of their organization.

Objectives

The participant will be able to understand the concept of management by processes and see how to set up a process architecture to control and optimize the operations of the company in line with the corporate objectives

The more specific objectives :

• Understand the concept of management by processes
• Ability to integrate process management in the broader business management
• Ability to map a business process

Ability to apply relevant tools for the control and improvement of business processes based on the level of process maturity.

Teaching method

The training is based on an alternating sequence of theoretical learning, practical applications and case studies.

Contents

• The concept of process
• Components of a process
• Value chain of a process
• Vertical vs horizontal approach management approach
• Architecture business processes of the organization
• Methods of mapping a process
• The concept of maturity levels of a process (1-5)
• Review of the tools used according to the level of process maturity to manage performance
• Using the mapping of the value chain (Value Stream Mapping) for critical processes
• Management dashboards
• Continuous improvement Process