Do conflicts paralyse you? Detecting a potentially conflictual situation and intervening effectively by adopting a structured approach to resolving a conflict is a developing skill. Take the bull by the horns...and develop your conflict management skills!
Upcoming sessions
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Duration: 1 day
Regular price: $485
Preferential price: $415
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Course outline
Public concerné
Managers
Préalables
None
Audience
This course is designed for anyone wishing to intervene more effectively in a conflict situation, whether in a position of authority or not.
Objectifs
Identify the challenges and prevention tactics in conflict management
Clarify roles and responsibilities in conflict situations
Analyze the source and different phases of a conflict
Detect personality differences
Utilize an intervention model in any conflict situation
Facilitate dialogue by utilizing goal-oriented communication
Contenu
Conflicts
Definition of a conflict
Identifying the different sources of a conflict
The communication process model
Harassment
Contributing factors and phases of a conflict
Conflict management
Conflict management styles
Providing effective solutions through communication
Understanding the conflict management process
Mediation or proper negotiation
The mediation process of a conflict
The five-step intervention process
Identifying the required conditions for success
Difficult personalities
What is callous behaviour?
What is a difficult person?
Name different types of difficult personalities.
Surround yourself with the best
Kathleen Sears
Trainer, Coach, Leadership Consultant
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
Manon Blondin
Trainer
Passionate and dynamic, Manon Blondin works as a consultant in the field of management and change through coaching, training, conferences, strategic consulting and communication. She is a member of the Order of Chartered Human Resources Advisors (CRHA) and the International Federation of COaches of Quebec (ICF), where she obtained her PCC certification.
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Michel Drolet
Executive VP and Strategic Management Advisor
Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.
