Developing emotional intelligence at work

Do you have difficult relationships or even disputes at work? From self-management to relationship management: Learn how to manage your reactions to develop constructive professional relationships, implement conditions that are conducive to your personal and professional success and thus establish a dynamic relationship that brings efficiency and satisfaction.

Upcoming sessions

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Guaranteed to run
  • Duration: 1 day
  • Regular price: $525
  • Preferential price: $450

Course outline

Audience

Those who consider emotional intelligence to be important.

Prerequisites

None

Objectives

  • Become aware of the sources of personal motivation and opt for these courses of action.

  • Recognize these emotions and their triggers and control their reactions.

  • Become aware of the other person’s reactions and adapt yourself for a better relationship.

Content overview

The five basic skills of emotional intelligence:
Personal motivation
  • The different sources of motivation.
  • Key actions to motivate yourself.
Self-awareness
  • Recognize your emotions.
  • Listen to your senses.
  • Examine your perceptions.​
  • Recognize your intentions.
Self-management
  • Attain cardiac coherence.
  • Understand your thoughts.
  • Control your behaviour.
The other person’s conscience
  • Empathy.
  • Listen without judging.
  • Verbal and non‐verbal communication.
Social skills
  • Provide difficult feedback.
  • Use negotiation to manage conflicts and find solutions.

Surround yourself with the best

Kathleen Sears
Kathleen Sears
Trainer, Coach, Leadership Consultant
Fueled by leadership, decision-making, and a passion for collaboration, Kathleen knows how to get the best out of people to help them achieve their business goals.
Marie-Claude Brodeur
Marie-Claude Brodeur
Trainer and Human Resources Consultant
Marie-Claude’s primary motivation is to have a positive impact on change to overcome business challenges and achieve business objectives.
Michel Drolet
Michel Drolet
Executive VP and Strategic Management Advisor
Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.
Natacha Viens
Natacha Viens
Coach, Consultant and Leadership Trainer
Natacha is a leadership development trainer and coach known for her gift of motivating, inspiring and mobilizing individuals to take action.
Be aware of trends, innovations and best practices, every month.
Confidentiality
Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
© 2020 AFI
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