Do you have difficult relationships or even disputes at work? From self-management to relationship management: Learn how to manage your reactions to develop constructive professional relationships, implement conditions that are conducive to your personal and professional success and thus establish a dynamic relationship that brings efficiency and satisfaction.

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Guaranteed to run

Duration: 1 day
Regular price: $485
Preferential price: $415

Course outline

The activity is recognized by CHRP.

Pre-approval number: 5435

Want to improve your leadership skills? What if emotional intelligence was one of the keys? According to experts, emotional intelligence should be as important as any other skill a leader can possess, if not the most important. Emotional intelligence (EI) in leadership involves the ability to perceive, understand, manage, and effectively harness emotions, both individually and collectively, in order to improve communication, build trust, and inspire high performance. It goes beyond technical skills and emphasizes empathy, self-awareness, and social skills. Emotionally intelligent people can foster positive relationships, manage conflict constructively, and support change more effectively. In short, emotional intelligence shapes responsible, self-aware individuals who value and foster trusting relationships and who understand and regulate their emotions in the most positive way possible.
Audience	All individuals
Prerequisites	None
Objectives	Recognize your emotions and their triggers, and control your reactions. Understand and become aware of the impact of your inner dialogue on your behavior. Learn about the dimensions of emotional intelligence and their impact. Become aware of your personal sources of motivation and choose courses of action Become aware of others' reactions and adapt for a better relationship Become aware of others' reactions and adapt for a better relationship Develop strategies to navigate conflicts more harmoniously
Content overview	The five basic skills of emotional intelligence: Personal motivation The different sources of motivation Key actions to motivate yourself Self-awareness Recognize your emotions Listen to your senses Examine your perceptions Recognize your intentions Self-management Attain cardiac coherence Understand your thoughts Control your behaviour The other person’s conscience Empathy Listen without judging Verbal and non‐verbal communication Social skills Provide difficult feedback

Surround yourself with the best

Maria Mikulowicz

Trainer

As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.

Vanessa Deschênes

Trainer

As a trainer, facilitator and coach, Vanessa is known to be an actor of change, as well as a caring and mobilizing leader who is not afraid to think outside the box. She has more than 15 years of experience in consulting and management roles and has held major positions. Vanessa is recognized for her ability to popularize complex subjects and to make everything practical, which makes her an excellent communicator.

Claude Fortin

Trainer

Holder of a master's degree in public administration, Claude worked for 30 years in the Quebec health and social services network. As a strategic advisor, his renowned approach to managing issues that are related to complex organizations and challenges that these businesses are facing is contextualized and modern. He supports organizations in achieving their business objectives and advices companies on the strategy to adopt according to the desired organizational evolution.

Janet Lough

Trainer

Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.

Michel Drolet

Executive VP and Strategic Management Advisor

Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.

Pierre Ouellette

Coach & organisation and cultural transformation trainer

Business psychologist certified in organisation, holding an MBA and having worked in Europe (France, Germany and Finland), Pierre Ouellette is a valued partner in diversity in several international organisations. With a specialized background in international management and cultural transformation, Pierre is your facilitator of choice for the progression of your talents!

Zaida Bibiana Mangones Matos

Trainer

Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.

Jean-Claude Silva

Trainer

Trainer, coach and senior advisor for more than 15 years, Jean-Claude Silva has a solid experience as a trainer and coach in training and organizational development. As an approved trainer and certified professional coach, he guides, among other things, high-level managers in their decision-making. Jean-Claude is a competent and effective communicator, able to get in touch with people of all levels and help them achieve their goals.

Florence Jacob

Trainer

As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.

Kathleen Sears

Trainer, Coach, Leadership Consultant

A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.

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Developing emotional intelligence at work

Upcoming sessions

Course outline

Surround yourself with the best