Developing emotional intelligence at work

Do you have difficult relationships or even disputes at work? From self-management to relationship management: Learn how to manage your reactions to develop constructive professional relationships, implement conditions that are conducive to your personal and professional success and thus establish a dynamic relationship that brings efficiency and satisfaction.

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Guaranteed to run

Duration: 1 day
Regular price: $485
Preferential price: $415

Course outline

The activity is recognized by CHRP.

Pre-approval number: 5435

Audience	Those who consider emotional intelligence to be important.
Prerequisites	None
Objectives	Become aware of the sources of personal motivation and opt for these courses of action. Recognize these emotions and their triggers and control their reactions. Become aware of the other person’s reactions and adapt yourself for a better relationship.
Content overview	The five basic skills of emotional intelligence: Personal motivation The different sources of motivation Key actions to motivate yourself Self-awareness Recognize your emotions Listen to your senses Examine your perceptions Recognize your intentions Self-management Attain cardiac coherence Understand your thoughts Control your behaviour The other person’s conscience Empathy Listen without judging Verbal and non‐verbal communication Social skills Provide difficult feedback

Surround yourself with the best

Maria Mikulowicz

Trainer

As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.

Marie-Claude Brodeur

Trainer and Human Resources Consultant

After 25 years in human resources at manufacturing companies large and small, Marie-Claude Brodeur now shares her expertise in the various aspects of human resources management. Her experience has allowed her to gain knowledge about evaluating the function of HR, revising HR processes, managing working relationships, skills development, and the full range of HR responsibilities. Marie-Claude Brodeur holds an MBA degree in innovation and strategy.

Zaida Bibiana Mangones Matos

Trainer

Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.

Florence Jacob

Trainer

As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.

Kathleen Sears

Trainer, Coach, Leadership Consultant

A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.

Claude Fortin

Trainer

Holder of a master's degree in public administration, Claude worked for 30 years in the Quebec health and social services network. As a strategic advisor, his renowned approach to managing issues that are related to complex organizations and challenges that these businesses are facing is contextualized and modern. He supports organizations in achieving their business objectives and advices companies on the strategy to adopt according to the desired organizational evolution.

Manon Blondin

Trainer

Passionate and dynamic, Manon Blondin works as a consultant in the field of management and change through coaching, training, conferences, strategic consulting and communication. She is a member of the Order of Chartered Human Resources Advisors (CRHA) and the International Federation of COaches of Quebec (ICF), where she obtained her PCC certification.

Janet Lough

Trainer

Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.