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Developing emotional intelligence at work

Do you have difficult relationships or even disputes at work? From self-management to relationship management: Learn how to manage your reactions to develop constructive professional relationships, implement conditions that are conducive to your personal and professional success and thus establish a dynamic relationship that brings efficiency and satisfaction.
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  • Duration: 1 day
  • Regular price: $485
  • Preferential price: $415tip icon

Course outline

The activity is recognized by CHRP.

Pre-approval number: 5971

© AFI par Edgenda inc.

Want to improve your leadership skills? What if emotional intelligence was one of the keys? According to experts, emotional intelligence should be as important as any other skill a leader can possess, if not the most important.
Emotional intelligence (EI) in leadership involves the ability to perceive, understand, manage, and effectively harness emotions, both individually and collectively, in order to improve communication, build trust, and inspire high performance. It goes beyond technical skills and emphasizes empathy, self-awareness, and social skills. Emotionally intelligent people can foster positive relationships, manage conflict constructively, and support change more effectively.
In short, emotional intelligence shapes responsible, self-aware individuals who value and foster trusting relationships and who understand and regulate their emotions in the most positive way possible.

Audience

All individuals

Prerequisites

None

Objectives

  • Recognize your emotions and their triggers.
  • Understand and become aware of the impact of your inner dialogue on your behavior.
  • Learn about the dimensions of emotional intelligence and their impact.
  • Become aware of your personal sources of motivation and choose courses of action.
  • Develop strategies to navigate conflicts more harmoniously.

Content overview

The five basic skills of emotional intelligence:
Personal motivation
  • The different sources of motivation
  • Key actions to motivate yourself
Self-awareness
  • Recognize your emotions
  • Listen to your senses
  • Examine your perceptions
  • Recognize your intentions
Self-management
  • Understand your thoughts
  • Control your behaviour
The other person’s conscience
  • Empathy
  • Listen without judging
  • Communication
Social skills
  • Provide difficult feedback

Surround yourself with the best

Maria Mikulowicz
Maria Mikulowicz
Trainer
As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.
Vanessa Deschênes
Vanessa Deschênes
Trainer and Leadership Consultant
Coach, facilitator, speaker, and trainer, Vanessa is recognized as a change agent and a human, caring, and inspiring leader who is not afraid to challenge the status quo. Passionate about people, neuroscience, behavioral psychology, and somatic approaches, she supports leaders and organizations in building high, sustainable performance that safeguards both results and the people who drive them. A trained lawyer with an MBA, Vanessa has had the privilege of appearing before the Supreme Court of Canada and being listed in Best Lawyers in Canada and the Canadian Lexpert Directory. She is also a recipient of the ZSA Tomorrow’s Leader Award for up-and-coming legal advisors. With over 15 years of experience in consulting and management, Vanessa has held prominent positions, including Chief Privacy Officer at a major Canadian financial institution and partner in a law firm. From the start of her career, she has designed and delivered trainings and conferences, and as a speaker and trainer, she brings more than 15 years of experience in both the public and private sectors. Vanessa is highly regarded for her ability to demystify complex subjects and make them practical and accessible. An entrepreneur and certified coach in leadership and sustainable performance, Vanessa also holds certifications as a meditation teacher, applied neuroscience practitioner, Ericksonian hypnosis practitioner, and in various other somatic practices. She has completed Kaos Pilot Level 2 (Master Archer – art & craft of designing & facilitating learning spaces) and is a certified AtmanCo professional.
Claude Fortin
Claude Fortin
Trainer and Strategic Advisor
Holder of a master's degree in public administration, Claude worked for 30 years in the Quebec health and social services network. As a strategic advisor, his renowned approach to managing issues that are related to complex organizations and challenges that these businesses are facing is contextualized and modern. He supports organizations in achieving their business objectives and advices companies on the strategy to adopt according to the desired organizational evolution.
Janet Lough
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Antoine Chauveau
Antoine Chauveau
Trainer and Transformation Consultant
Antoine Chauveau holds an MBA in healthcare management and works as an organizational transformation consultant, trainer, and skills development coach. He helps organizations optimize their practices by promoting effective management and sustainable team engagement.
Michel Drolet
Michel Drolet
Executive VP and Strategic Management Advisor
Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.
Zaida Bibiana Mangones Matos
Zaida Bibiana Mangones Matos
Trainer
Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.
Florence Jacob
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Kathleen Sears
Kathleen Sears
Trainer and Certified Coach
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.