In an environment where change is constant and rapid, a leader must be able to make decisions quickly and effectively. In this course, the learner will explore and practice a structured problem-solving process that can be adapted to their context.
Audience
Managers and Team Leaders
Prerequisites
None
Objectives
Identify the pitfalls to avoid when making decisions.
Analyze a problem based on its level of complexity and context.
Apply a structured problem-solving process to solve a problem.
Use problem-solving tools to identify the root causes of a problem and generate creative, sustainable solutions.
Contents
Context Analysis
The Complexity Model
Self-Knowledge
Pitfalls to Avoid.
The Problem-Solving Process
Step 1: Determine the Decision-Making Method
Step 2: Define the Problem
Step 3: Identify Causes
Step 4: Prioritize Solutions
Step 5: Implement and Follow-up
Hands-on Practice
Surround yourself with the best
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Josée Blaquière
Trainer
Josée Blaquière has more than 40 years of experience as an organizational development consultant, as a facilitator and trainer, and as a coach for leaders and their teams. In addition to her extensive experience with leaders and their teams, Josée has led several conception and animation projects for leadership, performance management and coaching training programs. Josée is a graduate in industrial relations and holds a master's degree in organizational development MSOD.
Dominique Barbès
Trainer and Certified Coach
Dominique Barbès is a certified coach, trainer and consultant in leadership development within various organizations. She is an MCC coach accredited by the International Coaching Federation.
Marie-Hélène Demers
VP human and Certified Coach
Business coach, entrepreneur and organizational "metteur en scène", Marie-Hélène Demers is ignited by her vision of creating a human, supportive and prosperous world.
Vice-President, Human, at Edgenda, she leads the coaching school and the center of expertise #coaching and leadership, with the mission of inspiring the development of people and teams in organization – for better cooperation in the service of our sustainability.
