In this course, we candidly explore and work on our approach of making requests and communicating expectations. The suggested approach is much more like a guided, structured and engaging conversation that yields the expected results. It is framed with practical scenarios with your group to help you understand your strengths and weaknesses and instantly improve the latter.
Audience
Managers at all levels
Prerequisites
None
Objectives
Clarify your intentions before starting a conversation
Empower and communicate clear and engaging expectations
Teaching method
Our training strategy is based on 3 tenets:
1. Learn from yourself and the course material
2. Learn together
The course material is highly interactive, which allows to:
Increase the level of participant engagement.
Share and learn from the experience of other participants.
Use concrete examples that are easily transferable into the workplace.
3. Learning-by-doing
At the end of the course, participants commit to themselves, their team, and their managers. It consists of a mission to implement in their daily lives, which will optimize knowledge transfer.
Contents
The 3 questions related to expectation (for you and your peer) - What, why, how?
The 3 Rs (Recognize, reposition, re-communicate)
Surround yourself with the best
Zaida Bibiana Mangones Matos
Trainer
Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes.
Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.
Kathleen Sears
Trainer, Coach, Leadership Consultant
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Virginie Arbour-Maynard
Trainer
Facilitator, coach, speaker and senior advisor, Virginie is a passionate and mobilizing leader. She puts her solid experience as a professional, manager and ideator for more than 20 years at the service of various companies and teams that she accompanies through courses, workshops and individual and collective coaching. Virginie is a lawyer, member of the Barreau du Québec (2001) and professional coach. She has completed the 2nd Kaos Pilot level (Master Archer art & craft of designing & facilitating learning spaces) and is a certified SuccessFinder and AtmanCo professional.
Michel Drolet
Executive VP and Strategic Management Advisor
Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.
Vanessa Deschênes
Trainer
As a trainer, facilitator and coach, Vanessa is known to be an actor of change, as well as a caring and mobilizing leader who is not afraid to think outside the box. She has more than 15 years of experience in consulting and management roles and has held major positions. Vanessa is recognized for her ability to popularize complex subjects and to make everything practical, which makes her an excellent communicator.
Jean-Claude Silva
Trainer
Trainer, coach and senior advisor for more than 15 years, Jean-Claude Silva has a solid experience as a trainer and coach in training and organizational development. As an approved trainer and certified professional coach, he guides, among other things, high-level managers in their decision-making. Jean-Claude is a competent and effective communicator, able to get in touch with people of all levels and help them achieve their goals.
Marie-Hélène Demers
Chief Executive Officer, Talent and Human Potential
Business coach, entrepreneur and organizational "metteur en scène", Marie-Hélène Demers is ignited by her vision of creating a human, supportive and prosperous world.
Vice-President, Human, at Edgenda, she leads the coaching school and the center of expertise #coaching and leadership, with the mission of inspiring the development of people and teams in organization – for better cooperation in the service of our sustainability.
