Duration : 3.5h

© 2021 AFI

This training is tailored for support teams who work with Office 365 while also assisting users. Support teams must understand the full potential of Office 365 as well as the problems commonly encountered by users. It should be noted that this course is not designed for the administrators of an Office 365 admin center.

Prerequisites

Working to support end-users with the various Office 365 tools

Objectives

Discover tools in the Office 365 ecosystem as well as what’s new in office technology

Teaching method

Presentations – Demos – Guided and individual exercises

Contents

• How to use OneDrive
• Creating, uploading, and editing files
• Sharing and how to manage existing shared documents
• Coediting (online, desktop, and mobile apps)
• Shared file section (with me and by me)
• The two recycle bins
• Searching in OneDrive and in the Office 365 home page
• Discovering Office 365's intelligent search engine
• Distinguishing between the online and desktop versions
• Understanding differences between Office 365 Groups and Teams groups
• Conversations in Outlook
• Group calendar in Outlook
• Why and how to follow the collaboration site
• How to use Teams
• Creating a team (Who can create? Creating via Teams and via Office 365 admin)
• Creating a team from an existing Office 365 Group
• Creating a team from another Teams
• Creating and managing channels
• Understanding Show/Hide
• Understanding the File tab and its associated SharePoint library (impact of folder location, renaming a channel)
• Finding and managing the team Recycle bin
• Viewing documents versions
• Different ways of sharing in Teams
• Understanding secure channels
• Creating and managing tabs: OneNote, Planner, Viewers, and other web content
• Editing the team and managing members in Teams
• Managing members in Office 365 admin
• Understanding the roles in Teams: owners, members, and guests
• Searching in Teams
• Instant messaging (Chat) and files
• Understanding how Teams integrates Office 365 Groups and other apps for teams:
• Planner
• Forms
• SharePoint
• Streams
• Power BI
• Outlook (Groups)
• Discovering tips and tricks for users
• Quickly saving files from the desktop
• Sending attachments and links from Outlook
• Understanding the mobile apps
• Teams
• OneDrive, Office, SharePoint
• OneNote
• Word, Excel, PowerPoint
• Outlook
• Managing "My Account"
• Software, subscriptions, security
• Coaching the support team to assist users
• Understanding the functionalities that are commonly problematic for users
• Knowing how to assist users in a "VUCA" paradigm: volatile, uncertain, complex and ambiguous.
• The Cloud is constantly evolving, changing and is perpetually updated. It is important to prepare support teams to this context.