Prevent and Manage Conflict at work

Do conflicts paralyse you?  Detecting a potentially conflictual situation and intervening effectively by adopting a structured approach to resolving a conflict is a developing skill. Take the bull by the horns...and develop your conflict management skills!

Upcoming sessions

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  • Duration: 1 day
  • Regular price: $525
  • Preferential price: $450

Course outline

Public concerné





  • Identify the challenges and prevention tactics in conflict management
  • Clarify roles and responsibilities in conflict situations
  • Analyze the source and different phases of a conflict
  • Detect personality differences
  • Utilize an intervention model in any conflict situation
  • Facilitate dialogue by utilizing goal-oriented communication


  • Definition of a conflict
  • Identifying the different sources of a conflict
  • The communication process model
  • Harassment
  • Contributing factors and phases of a conflict
Conflict management
  • Conflict management styles
  • Providing effective solutions through communication
  • Understanding the conflict management process
Mediation or proper negotiation
  • The mediation process of a conflict
  • The five-step intervention process
  • Identifying the required conditions for success
Difficult personalities
  • What is callous behaviour?
  • What is a difficult person?
  • Name different types of difficult personalities.

Surround yourself with the best

Michel Drolet
Michel Drolet
Executive VP and Strategic Management Advisor
Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.
Natacha Viens
Natacha Viens
Coach, Consultant and Leadership Trainer
Natacha is a leadership development trainer and coach known for her gift of motivating, inspiring and mobilizing individuals to take action.
Kathleen Sears
Kathleen Sears
Trainer, Coach, Leadership Consultant
Fueled by leadership, decision-making, and a passion for collaboration, Kathleen knows how to get the best out of people to help them achieve their business goals.
Marie-Claude Brodeur
Marie-Claude Brodeur
Trainer and Human Resources Consultant
Marie-Claude’s primary motivation is to have a positive impact on change to overcome business challenges and achieve business objectives.
Be aware of trends, innovations and best practices, every month.
Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
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