Influencing without Formal Authority

Holder of a master's degree in public administration, Claude worked for 30 years in the Quebec health and social services network. As a strategic advisor, his renowned approach to managing issues that are related to complex organizations and challenges that these businesses are facing is contextualized and modern. He supports organizations in achieving their business objectives and advices companies on the strategy to adopt according to the desired organizational evolution.

Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.

As a trainer, facilitator and coach, Vanessa is known to be an actor of change, as well as a caring and mobilizing leader who is not afraid to think outside the box. She has more than 15 years of experience in consulting and management roles and has held major positions. Vanessa is recognized for her ability to popularize complex subjects and to make everything practical, which makes her an excellent communicator.

Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.

As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.

A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.

Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.

As a business coach, trainer, facilitator and speaker, Isabelle accompanies professionals, managers and executives to help them maximize their full potential and gain impact as inspiring leaders. Passionate about people, she stands out for her warm, concrete and mobilizing approach. Her strategic vision and solid experience make her a collaborator of choice. Isabelle has more than 20 years of management and leadership experience in large-scale companies and various industrie.

Trainer, coach, and change leader, Josée Ouellet is recognized for her ability to design, facilitate, and deploy high-impact development experiences. Passionate about leadership and organizational dynamics, she has over 30 years of experience supporting both SMEs and large organizations in their human and cultural transformations. Throughout her career, Josée has played a key role in designing and delivering training and skills development programs, leveraging experiential, collaborative approaches rooted in the realities of managers and their teams. At Mouvement Desjardins, she designed and aligned the leadership development program for senior executives and supported its large-scale rollout. She also facilitated programs for the presidents of the caisse network, in collaboration with members of senior management, as well as customer experience training for network managers. At Camso, Josée developed and facilitated a leadership program entitled “Collective Empowerment,” aimed at executive committee members and deployed for managers in Quebec, Sri Lanka, Germany, and the United States. This program combined the development of key skills, collective reflection, and concrete action. At Collège d’Alma, she founded COlab, a center for social innovation and digital culture. There, she designed training models, innovative pedagogical approaches, and led projects focused on developing digital skills for individuals, organizations, and communities. Today, Josée primarily works as a trainer and facilitator, supporting entrepreneurs and managers in developing leadership, key skills, and collaboration within their teams. She stands out for her ability to create engaging learning environments that foster accountability, role clarity, and alignment around a shared vision. Josée holds an MBA in management from Université Laval and is also an accredited practitioner in Appreciative Inquiry (Institut Français d’Appreciative Inquiry) and a Global NOVA certified coach.