Implementing Cisco Collaboration Core Technologies (CLCOR)

Gain the knowledge and skills needed for advanced-level roles focused on implementation and operation of Cisco collaboration solutions.
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  • Duration: 5 days
  • Regular price: $5,400
  • Preferential price: $4,590

Course outline

Reference : CLCOR V1.0

Duration : 5 days

The Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 course helps you prepare for the Cisco® CCNP® Collaboration and CCIE® Collaboration certifications, and advanced-level roles focused on implementation and operation of Cisco collaboration solutions.

You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.
This course also helps you prepare you to take the exam, Implementing Cisco Collaboration Core Technologies (350-801 CLCOR), which is part of the new CCNP Collaboration, CCIE Collaboration, and the Cisco Certified Specialist - Collaboration Core certifications. The exam will be available beginning February 24, 2020.


  • Students preparing to take the CCNP Collaboration certification
  • Network administrators
  • Network engineers
  • Systems engineers


  • Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing
  • Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment


After taking this course, you should be able to:

  • Describe the Cisco Collaboration solutions architecture
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
  • Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
  • Implement Cisco Unified Communications Manager provisioning features
  • Describe the different codecs and how they are used to transform analogue voice into digital streams
  • Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
  • Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
  • Implement a Cisco gateway for PSTN access
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement globalized call routing within a Cisco Unified Communications Manager cluster
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Describe Cisco Instant Messaging and Presence, including call flows and protocols
  • Describe and configure endpoints and commonly required features
  • Configure and troubleshoot Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection call handlers
  • Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define QoS and its models
  • Implement classification and marking
  • Configure classification and marking options on Cisco Catalyst® switches


Section 1: Describing the Cisco Collaboration Solutions Architecture

  • Overview of Cisco Collaboration Solutions Architecture
  • Collaboration Deployment Models
  • Licensing
  • High Availability
  • Capacity Planning
  • Security Requirements
  • Discovery 1: Using Certificates
  • Disaster Recovery
  • Dial Plan
  • IP Network Protocols
  • Discovery 2: Configure IP Network Protocols
  • Codecs
Section 2: Exploring Call Signaling over IP Networks
  • IP Phone Initialization
  • Single Site On-Cluster Calling
  • Single Site On-Cluster Call Setup Troubleshooting
  • Describe the Call Setup and Teardown Process
  • Describe SIP Call Signaling for Call Setup and Teardown
  • Discovery 3: Configure and Troubleshoot Collaboration Endpoints
  • Discovery 4: Troubleshoot Calling Issues
  • Compare the Call Control Protocols
  • Describe DTMF Signaling over IP Networks
Section 3: Integrating Cisco Unified Communications Manager LDAP
  • Overview of LDAP Integration in Cisco Unified Communications Manager
  • LDAP Synchronization in Cisco Unified Communications Manager
  • LDAP Authentication in Cisco Unified Communications Manager
  • LDAP Attribute Mapping in Cisco Unified Communications Manager
  • LDAP Considerations in Cisco Unified Communications Manager
  • Access Control Groups in Cisco Unified Communications Manager
  • Feature Group Templates in Cisco Unified Communications Manager
  • Discovery 5: Configure and Troubleshoot LDAP Integration in Cisco Unified Communications

Section 4: Implementing Cisco Unified Communications Manager Provisioning Features
  • Overview of Provisioning Options
  • Discovery 6: Deploy an IP Phone Through Auto and Manual Registration
  • Self-Provisioning Prerequisites
  • Self-Provisioning Components
  • Self-Provisioning Authentication Modes
  • Discovery 7: Configure Self-Provisioning
  • Batch-Provisioning Tools
  • Discovery 8: Configure Batch Provisioning

Section 5: Exploring Codecs
  • Define Codecs
  • Compare Audio Codecs
  • Compare Video Codecs
  • Evaluate the Effects of Encryption on Codecs
  • Discovery 9: Explore the Cisco VoIP Bandwidth Calculator
  • Describing Call Admission Control
  • Discovery 10: Configure Regions and Locations
Section 6: Describing Dial Plans and Endpoint Addressing
  • Dial Plan Overview
  • Dial Plan Components and Their Functions
  • Endpoint Addressing
  • Overview of Cisco Unified Communications Manager Call Routing
  • Cisco Unified Communications Manager Call-Routing Logic
  • Address Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
  • Discovery 11: Implement Endpoint Addressing and Call Routing

Section 7: Implementing MGCP Gateways
  • Overview of MGCP Gateways
  • MGCP Gateway Implementation
  • Path Selection in Cisco Unified Communications Manager
  • Route Groups
  • Route Lists and Route Patterns
  • Digit Manipulation in Cisco Unified Communications Manager
  • Discovery 12: Implement PSTN Calling Using MGCP Gateways

Section 8: Implementing Voice Gateways
  • Overview of Dial Peers
  • Discovery 13: Configure and Troubleshoot ISDN PRI
  • Discovery 14: Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  • Digit Manipulation Features on Cisco IOS Gateways
  • Discovery 15: Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  • Codec and DTMF-Relay Selection on Cisco IOS Gateways

Section 9: Configuring Calling Privileges in Cisco Unified Communications Manager
  • Calling Privileges Overview
  • Partitions and CSSs
  • Partition and CSS Considerations
  • Traditional-Approach Example: Single Site
  • Traditional-Approach Example: Multiple Sites
  • Time-of-Day Routing
  • Client Matter Codes and Forced Authorization Codes
  • Discovery 16: Configure Calling Privileges

Section 10: Implementing Toll Fraud Prevention
  • Toll Fraud Prevention Overview
  • Cisco Unified Communications Manager CoS for Toll Fraud Prevention
  • Discovery 17: Implement Toll Fraud Prevention on Cisco Unified Communications Manager

Section 11: Implementing Globalized Call Routing
  • Overview of Multisite Dial Plans
  • Globalized Call Routing Overview
  • Globalized Call Routing Number Formats
  • Globalization of Localized Call Ingress
  • Localization During Call Egress
  • Discovery 18: Implement Globalized Call Routing

Section 12: Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager
  • Media Resources Overview in Cisco Unified Communications Manager
  • Media Resource Selection and Access Control in Cisco Unified Communications Manager
  • Describing the Annunciator Feature
  • Describing Unicast and Multicast MOH Characteristics
  • Audio and Video Conference Bridge Devices
  • Cisco Meeting Server Platforms
  • Cisco Meeting Server Call Capacity
  • Comparison of Audio-Conference Bridges
  • Audio and Video Conference Bridge Integration Options
  • MTP and Transcoder Devices
  • MTP and Transcoder Requirements

Section 13: Describing Cisco Instant Messaging and Presence
  • Describe Cisco IM and Presence Features and Architecture
  • Compare the Protocols XMPP and SIMPLE SIP
  • Clustering
  • Describe Cisco Unified Communications IM and Presence Components and Communication Flows

Section 14: Enabling Cisco Jabber
  • Cisco Jabber Deployment Modes
  • Cisco Jabber Operational Modes
  • Discovery 19: Deploy an On-Premise Cisco Jabber Client for Windows

Section 15: Configuring Cisco Unity Connection Integration
  • Overview of Cisco Unity Connection Integration
  • SIP Integration
  • Typical Integration Mistakes
  • Integration Considerations
  • Discovery 20: Configure the Integration Between Unity Connection and Cisco UCM
  • Discovery 21: Manage Unity Connection Users

Section 16: Configuring Cisco Unity Connection Call Handlers
  • Call Handler Overview
  • System Call Handler
  • Caller Input
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler

Section 17: Describing Collaboration Edge Architecture
  • Describe Collaboration Edge (Expressway-C, -E)
  • Describe Supported Services for B2B Collaboration
  • Describe Prerequisites for Mobile and Remote Access
  • Describe Service Discovery
  • Explore Expressway Settings for MRA
  • Describe Cisco Unified Border Element (CUBE)

Section 18: Analyzing Quality Issues in Converged Networks
  • Converged Networks
  • Available Bandwidth
  • Components of Network Delay
  • End-to-End Delay Calculations
  • Jitter
  • Packet Loss

Section 19: Defining QoS and QoS Models
  • QoS Defined
  • Network Traffic Identification
  • Divide Network Traffic into Classes and Define Policies
  • QoS Mechanisms
  • QoS Models
  • DSCP Encoding
  • Expedited Forwarding and Assured Forwarding
  • AF Drop Probability
  • Class Selector
Section 20: Implementing Classification and Marking
  • Classification and Marking Overview
  • Classification and Marking at the Network and Data Link Layers
  • QoS Service Class
  • Cisco Marking Recommendations
  • QoS Markings in a SIP Call Flow
  • MQC Classification and Marking Options
  • Discovery 22: EAI: Configure QoS
Section 21: Configuring Classification and Marking on Cisco Catalyst Switches
  • Campus Classification and Marking
  • Overview of QoS Trust Boundaries
  • Ingress QoS Models
  • QoS Marking and Table Maps
  • Internal DSCP

Surround yourself with the best

Pierre-Edouard Brondel
Pierre-Edouard Brondel
Trainer and Desktop Application Consultant
Renowned as an educational expert in the IT and office technology field who has accumulated more than 25 years of experience, Pierre-Édouard is first and foremost passionate about human capital.
Marc Maisonneuve
Marc Maisonneuve
Trainer and Professional Efficiency Consultant
Frédéric Paradis
Frédéric Paradis
Certified Trainer and Cloud Architect
As a certified Microsoft trainer, Frédéric describes himself as a Cloud magician who easily navigates the mythical space between technology and reality.
Claude Marson
Claude Marson
Formateur et consultant TI
Be aware of trends, innovations and best practices, every month.
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