Create-manage-journeys-D365-Customer-Insights (MB-7005) - Training Courses | Afi U.

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Create-manage-journeys-D365-Customer-Insights (MB-7005)

Microsoft Partner

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Duration: 1 day
Regular price: $795
Preferential price: $695

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Course outline

Duration : 1 Day

© AFI Expertise inc.
In this Microsoft Dynamics 365 course, MB-7005, learners create marketing assets, including emails and segments. They also gain skills creating a journey, adding elements to a journey, and publishing the journey.
Audience	Customer experience analysts
Prerequisites	Familiarity with the basic features of Dynamics 365 Customer Insights and how to configure them.
Objectives	Create and manage marketing emails within Dynamics 365 Customer Insights - Journeys to deliver personalized customer communications. Build and publish automated customer journeys to nurture leads and drive engagement. Develop targeted customer segments to tailor marketing campaigns effectively. Utilize triggers to initiate timely and relevant customer interactions. Incorporate various elements into customer journeys, such as messages, activities, and interactive components.
Teaching method	With a trainer
Contents	Titre du module Create Emails in Dynamics 365 Customer Insights - Journeys Manage assets Create marketing emails Personalize content Use brand profiles Use Copilot to generate email content ideas Style emails with AI-assisted themes Create content blocks Preview and test emails Check your message for errors and publish Send emails without building a journey Edit a live email Prevent sending emails to duplicated email addresses Build Journeys with Dynamics 365 Customer Insights - Journeys Create and manage segments Work with triggers Create a journey Add messages to the journey Add activities to the journey Add other elements to the journey Publish journeys Guided Project - Create and Manage Journeys with Dynamics 365 Customer Insights Prepare for the guided project Exercise - Create emails Exercise - Create a segment Exercise - Create a segment-based journey Exercise - Create a trigger-based journey
Contents