CompTIA A+ 220-1102

A+1102

Duration : 5 days

© AFI Expertise inc.

CompTIA A+ validates the skills required to install and configure end-user devices and software; connect devices to networks; perform basic cybersecurity mitigations; troubleshoot common problems to diagnose and resolve issues; and demonstrate basic knowledge of scripting, the cloud, and virtualization.

Audience

• IT Support Specialist
• Helpdesk Technician
• Field Technician
• Tier I Support Specialist
• Desktop Support Specialist
• Associate Network Engineer
• Systems Support Technician
• Junior Systems Administrator

Prerequisites

Pré-requis pour suivre ce cours

Objectives

This course prepares the student to take the corresponding exam. The CompTIA A+ Core 1 (220-1102) exam covers four domains.

• Operating Systems
• Security
• Software Troubleshooting
• Operational Procedures

Contents

Lesson 1: Configuring Windows

• Configure Windows User Settings
• Configure Windows System Settings

Lesson 2: Managing Windows

• Use Management Consoles
• Use Performance and Troubleshooting Tools
• Use Command-line Tools

Lesson 3: Identifying OS Types and Features

• Explain OS Types
• Compare Windows Editions

Lesson 4: Supporting Windows

• Perform OS Installations and Upgrades
• Install and Configure Applications
• Troubleshoot Windows OS Problems

Lesson 5: Managing Windows Networking

• Manage Windows Networking
• Troubleshoot Windows Networking
• Configure Windows Security Settings
• Manage Windows Shares

Lesson 6: Managing Linux and macOS

• Identify Features of Linux
• Identify Features of macOS

Lesson 7: Configuring SOHO Network Security

• Explain Attacks, Threats, and Vulnerabilities
• Compare Wireless Security Protocols
• Configure SOHO Router Security
• Summarize Security Measures

Lesson 8: Managing Security Settings

• Configure Workstation Security
• Configure Browser Security
• Troubleshoot Workstation Security Issues

Lesson 9: Supporting Mobile Software

• Configure Mobile OS Security
• Troubleshoot Mobile OS and App Software
• Troubleshoot Mobile OS and App Security

Lesson 10: Using Support and Scripting Tools

• Use Remote Access Technologies
• Implement Backup and Recovery
• Explain Data Handling Best Practices
• Identify Basics of Scripting

Lesson 11: Implementing Operational Procedures

• Implement Best Practice Documentation
• Use Proper Communication Techniques
• Use Common Safety and Environmental Procedures