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CompTIA A+ 220-1102

CompTIA A+ validates the skills required to install and configure end-user devices and software.
CompTIA Authorized Partner
Private session

This training is available in a private or personalized format. It can be provided in one of our training centres or at your offices. Call one of our consultants of submit a request online.

Call now at 1 877 624.2344

  • Duration: 5 days
  • Regular price: On request

Course outline

A+1102

Duration : 5 days

© AFI Expertise inc.

CompTIA A+ validates the skills required to install and configure end-user devices and software; connect devices to networks; perform basic cybersecurity mitigations; troubleshoot common problems to diagnose and resolve issues; and demonstrate basic knowledge of scripting, the cloud, and virtualization.

Audience

  • IT Support Specialist
  • Helpdesk Technician
  • Field Technician
  • Tier I Support Specialist
  • Desktop Support Specialist
  • Associate Network Engineer
  • Systems Support Technician
  • Junior Systems Administrator

Prerequisites

Pré-requis pour suivre ce cours

Objectives

This course prepares the student to take the corresponding exam. The CompTIA A+ Core 1 (220-1102) exam covers four domains.

  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures

Contents

Lesson 1: Configuring Windows

  • Configure Windows User Settings
  • Configure Windows System Settings

Lesson 2: Managing Windows

  • Use Management Consoles
  • Use Performance and Troubleshooting Tools
  • Use Command-line Tools

Lesson 3: Identifying OS Types and Features

  • Explain OS Types
  • Compare Windows Editions

Lesson 4: Supporting Windows

  • Perform OS Installations and Upgrades
  • Install and Configure Applications
  • Troubleshoot Windows OS Problems

Lesson 5: Managing Windows Networking

  • Manage Windows Networking
  • Troubleshoot Windows Networking
  • Configure Windows Security Settings
  • Manage Windows Shares

Lesson 6: Managing Linux and macOS

  • Identify Features of Linux
  • Identify Features of macOS

Lesson 7: Configuring SOHO Network Security

  • Explain Attacks, Threats, and Vulnerabilities
  • Compare Wireless Security Protocols
  • Configure SOHO Router Security
  • Summarize Security Measures

Lesson 8: Managing Security Settings

  • Configure Workstation Security
  • Configure Browser Security
  • Troubleshoot Workstation Security Issues

Lesson 9: Supporting Mobile Software

  • Configure Mobile OS Security
  • Troubleshoot Mobile OS and App Software
  • Troubleshoot Mobile OS and App Security

Lesson 10: Using Support and Scripting Tools

  • Use Remote Access Technologies
  • Implement Backup and Recovery
  • Explain Data Handling Best Practices
  • Identify Basics of Scripting

Lesson 11: Implementing Operational Procedures

  • Implement Best Practice Documentation
  • Use Proper Communication Techniques
  • Use Common Safety and Environmental Procedures

Surround yourself with the best

Frédéric Paradis
Frédéric Paradis
Certified Trainer and Cloud Architect
As a certified Microsoft trainer, Frédéric describes himself as a Cloud magician who easily navigates the mythical space between technology and reality.
Marc Maisonneuve
Marc Maisonneuve
Training program director
Marc Maisonneuve has acted as a Training Program Director, professional effectiveness trainer and user tools practice leader at AFI for several years. Mr. Maisonneuve is known for his analytical skills, his legendary calm and his undeniable desire to encourage people to develop their skills. He has the ability to present technological solutions in a natural way and to adapt them to the concrete needs of the workplace.
Vicky Moreau
Vicky Moreau
Trainer
Vicky Moreau is a passionate freelancer and professional in the area of office automation. She holds a college diploma in office automation, most of her solid experience with the Office Suite was acquired while being an autodidact. In fact, she has successfully completed an MOS (Microsoft Office Specialist) Excel certification.
Francis Ferland-Stevenson
Francis Ferland-Stevenson
Trainer
Francis began as a trainer more than 5 years ago by testing office automation tools designed specifically to met the needs of his colleagues. His calm and his empathy makes him able to adapt his language according to the level of experience of the group. This makes his learnings clear and accessible to anyone. As a trainer, he is therefore attentive to the needs of his students to make sure they meet their objectives and face the challenges.