Communicating effectively at work

Without communication, very little can be accomplished at work. That said, understanding and making ourselves understood in daily interactions with colleagues, clients, or supervisors is not necessarily a given. Not to worry, with some effort, this skill can be acquired! This training provides an opportunity for you to focus on your communications in order to boost your effectiveness and your relational skills.

Upcoming sessions

Show all sessions
Guaranteed to run
  • Duration: 1 day
  • Regular price: $525
  • Preferential price: $450

Course outline

Duration : 1 day

This course qualifies you for 7 PMI® Professional Development Units (PDUs).

To communicate is the capacity to create a relationship while working with another person. Are you aware of your communication style? How do you communicate verbally and non-verbally? Does your communication style focus on action or more on interactions? Understanding your communication style and the style of others has high stakes for both you and your organization. Applying your communication style, you will be able to communicate your ideas with eloquence, ensure your message is well understood and efficiently communicate in both your personal and professional relationships.

At AFI, our training sessions are centered on experiential learning and the exploration of concrete situations. Living ‘hands-on’ situations not only improves conceptual retention it also helps transfer your applied learning into your work environment. Seize the opportunity to gain personal and professional impact in your organization!

Audience

For everyone

Prerequisites

None

Objectives

  • Recognize the impact of your communication style
  • Interpret other people’s communication style and utilize a proven approach to be better understood
  • Develop authentic and healthy relationships and raise performance

Contents

Recognize the impact of your communication style

  • The four communication styles
  • My communication style: identify my strengths, avoid traps, adapt to specific contexts, improve communication techniques
Build reciprocal relationships by using key methodology
  • Interpret another person’s communication style and utilize your approach to make yourself better understood
  • Non-verbal communication, gestures, emotions, detecting deceit, going beyond what is not being said
The three dimensions of effective communication: climate, process and content
  • Develop authentic and healthy relationships and gain performance
  • Advance impact by asking powerful questions while utilizing positive words to improve the quality of relationships
  • Improve you level of listening, encourage others to better listen and increase your influence

Surround yourself with the best

Kathleen Sears
Kathleen Sears
Trainer, Coach, Leadership Consultant
Fueled by leadership, decision-making, and a passion for collaboration, Kathleen knows how to get the best out of people to help them achieve their business goals.
Marie-Claude Brodeur
Marie-Claude Brodeur
Trainer and Human Resources Consultant
Marie-Claude’s primary motivation is to have a positive impact on change to overcome business challenges and achieve business objectives.
Catherine Bédard
Catherine Bédard
Trainer, Coach and Leadership Consultant
A passionate businesswoman above all, Catherine is a leadership trainer, coach and consultant who sees companies with a manager’s critical eye.
Ysabel Viau
Trainer, MBA, CQ certified
An artist with an MBA - Ysabel combines creativity and solid business knowledge to innovative training, compelling communications and effective development strategies and compelling communications. She garners over 30 years of experience in marketing and communications as an entrepreneur, GM, CMO, and writer. She has provided strategic development and communications services to local and international businesses in various industries, including technology, design, lifestyle/fashion, publishing and culture.
Be aware of trends, innovations and best practices, every month.
Confidentiality
Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
© 2020 AFI
AFI Expertise

The AFI experience brought to you by Edgenda

At AFI, our focus is to offer you relevant training and impactful learning experiences in line with your transformation approach. Do you need support for your approach? Check out Edgenda’s services: Edgenda.com