Communicating effectively at work

Without communication, very little can be accomplished at work. That said, understanding and making ourselves understood in daily interactions with colleagues, clients, or supervisors is not necessarily a given. Not to worry, with some effort, this skill can be acquired! This training provides an opportunity for you to focus on your communications in order to boost your effectiveness and your relational skills.

Upcoming sessions

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Guaranteed to run
  • Duration: 1 day
  • Regular price: $525
  • Preferential price: $450

Course outline

Duration : 1 day

This course qualifies you for 7 PMI® Professional Development Units (PDUs).

To communicate is the capacity to create a relationship while working with another person. Are you aware of your communication style? How do you communicate verbally and non-verbally? Does your communication style focus on action or more on interactions? Understanding your communication style and the style of others has high stakes for both you and your organization. Applying your communication style, you will be able to communicate your ideas with eloquence, ensure your message is well understood and efficiently communicate in both your personal and professional relationships.

At AFI, our training sessions are centered on experiential learning and the exploration of concrete situations. Living ‘hands-on’ situations not only improves conceptual retention it also helps transfer your applied learning into your work environment. Seize the opportunity to gain personal and professional impact in your organization!


For everyone




  • Recognize the impact of your communication style
  • Interpret other people’s communication style and utilize a proven approach to be better understood
  • Develop authentic and healthy relationships and raise performance


Recognize the impact of your communication style

  • The four communication styles
  • My communication style: identify my strengths, avoid traps, adapt to specific contexts, improve communication techniques
Build reciprocal relationships by using key methodology
  • Interpret another person’s communication style and utilize your approach to make yourself better understood
  • Non-verbal communication, gestures, emotions, detecting deceit, going beyond what is not being said
The three dimensions of effective communication: climate, process and content
  • Develop authentic and healthy relationships and gain performance
  • Advance impact by asking powerful questions while utilizing positive words to improve the quality of relationships
  • Improve you level of listening, encourage others to better listen and increase your influence

Surround yourself with the best

Kathleen Sears
Kathleen Sears
Trainer, Coach, Leadership Consultant
Fueled by leadership, decision-making, and a passion for collaboration, Kathleen knows how to get the best out of people to help them achieve their business goals.
Marie-Claude Brodeur
Marie-Claude Brodeur
Trainer and Human Resources Consultant
Marie-Claude’s primary motivation is to have a positive impact on change to overcome business challenges and achieve business objectives.
Catherine Bédard
Catherine Bédard
Trainer, Coach and Leadership Consultant
A passionate businesswoman above all, Catherine is a leadership trainer, coach and consultant who sees companies with a manager’s critical eye.
Pierre Ouellette
Pierre Ouellette
Coach & organisation and cultural transformation trainer
Business psychologist certified in organisation, holding an MBA and having worked in Europe (France, Germany and Finland), Pierre Ouellet is a valued partner in diversity in several international organisations.
Be aware of trends, innovations and best practices, every month.
Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
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