Time and place
What time is training held?
Is there parking near the training centres?
Registration and fees
How do I register for training?
Do I have to pay for my training ahead of time?
Is there a registration deadline?
Will I receive a confirmation for my registration?
How can I find out if I qualify for preferred rates?
Does the amount listed on your website include taxes?
Do you accept (manufacturer) vouchers?
How can I find out if there are still spaces available in a training session?
How can I find out if a training has been confirmed?
May I cancel my registration?
What is the cancellation policy for meeting room rentals?
Can a training session be postponed?
What is the registration and cancellation policy for 100% online training sessions?
What are the terms and conditions for guaranteed to run sessions?
If my employer is paying for my training, what is the process?
How long do I have to pay my invoice?
What is the teaching language?
Accreditations and certifications
Are your trainings recognized by Emploi Québec?
Do you provide a certificate at the end of the training?
Do you give manufacturer-certified trainings?
Is lunch included?
Are there restaurants near your centre?
Can I bring my own lunch?
Internet connection and computer equipment
Does your training center have a wireless internet connection?
Do I need to bring my laptop computer to the training?
How can I find out who is teaching a training?
Can I communicate with a trainer?
How did I access the session?
Do I need a headset?
What type of internet connection do I need?
Can I use a tablet or mobile device?
What is screen sharing?
Is screen sharing safe?
How can I interact with the trainer?
Do I need to be in a room for my virtual class?
How long do the virtual courses last?
What can I do if I have a technical problem during a training session?
Can I send questions to the trainer after the training session?
Cancellation and postponement
Meeting room rentals
Closing of the Pearson VUE Test Center