FAQ

Time and place

What time is training held?

The training schedule will be listed on your registration confirmation, which will be emailed to you. In general, training sessions run from 8:30 AM to 4:30 PM, or from 9:00 AM to 4:00 PM. Please note that sign-in begins at 8:00 AM.

Is there parking near the training centres?

Montreal

There are many parking lots near the office. They cost between $13 and $20 per day. You can use the paid parking lot (CASH ONLY) beneath the building.

Quebec City

There are free parking spaces.

Registration and fees

How do I register for training?

You can register for one or several of our training sessions online via our website or by phone.

To register online

Select the training session and date, then click “Online registration.” Simply follow the shopping basket steps.

Once you have submitted your registration, you will receive confirmation by email.

To register by phone

Please contact customer service at 1 877 624.2344

Do I have to pay for my training ahead of time?

You may pay by credit card when registering or bill your employer.

Is there a registration deadline?

There is no registration deadline. You may register at any time, as long as there are spaces available. It is preferable, however, to register at least two weeks before the date of the training, which is when sessions are cancelled for lack of inscriptions.

Will I receive a confirmation for my registration?

All registrations will be confirmed by email. If you do not receive a confirmation within 24 hours, please contact us.

How can I find out if I qualify for preferred rates?

Preferred rates are offered to:

  • Government agencies and organizations
  • City organizations
  • Health sector organizations and educational institutions
  • Non-profit organizations
  • Companies who have signed an agreement with AFI

To find out if your organization qualifies for preferred rates, email us at info@afiexpertise.com or call.

Does the amount listed on your website include taxes?

No. The amount listed on our website does not include taxes.

Do you accept (manufacturer) vouchers?

Absolutely. To use them, please call us.

How can I find out if there are still spaces available in a training session?

Generally, if a date appears on our website, that means there are still spaces available. If you would like to know how many spaces are available, email us at info@afiexpertise.com or call with the specific class and dates.

How can I find out if a training has been confirmed?

A check mark appears next to confirmed sessions.

Cancellation policy

May I cancel my registration?

Yes. Here is our cancellation policy:

  • To receive a full refund, participants must cancel or change their registration at least ten (10) business days before the course start date.
  • If a participant cancels two (2) to nine (9) business days before the course start date, 50% of the course registration fees will be refunded.
  • If a participant is a no-show or cancels one business day before the course start date, no fees will be refunded.
  • Cancellations and postponements must be in writing (i.e., by email or fax).
  • Before the training session begins, participants may be substituted at no charge.
  • If the minimum number of participants is not met, AFI reserves the right to cancel public sessions. If a session is cancelled by AFI, you may carry over your registration for the same course to the next session or receive a full refund.
  • All fees and dates are subject to change by AFI at any time.
What is the cancellation policy for meeting room rentals?

In the event of cancellation, the following fees will be invoiced: If the rental agreement is cancelled more than 11 working days before the rental period begins, 25% of the rental fee will be billed. If the rental agreement is cancelled two to 10 days before the rental period begins, 50% of the rental fee will be billed. If the rental agreement is cancelled less than two days before the rental period beings, 100% of the rental fees will be billed.

Can a training session be postponed?

Since a postponement is considered a course cancellation followed by a second registration, the same terms apply.

What is the registration and cancellation policy for 100% online training sessions?

Registration for 100% online trainings is effective upon purchase. No cancellation or postponement of the registration is allowed. These sales are considered final. Our training sessions cannot be exchanged or reimbursed. Your login information will be sent to you within 24 hours (next business day) following receipt of your payment.

What are the terms and conditions for guaranteed to run sessions?

Guaranteed to Run sessions may not be cancelled except in the event of unforeseen external influences beyond our control.

Invoicing

If my employer is paying for my training, what is the process?

When registering online, you can enter your employer’s information in under “Billing information.”

How long do I have to pay my invoice?

Invoices must be paid within 30 days from when they are received. You may pay by cheque, direct deposit, Visa, MasterCard, and American Express credit cards.

Payment by cheque: please make your cheque out to AFI Expertise and send it to our head office at: 1751 Rue du Marais, local 300, Quebec, QC, G1M 0A2. Fees of $35 will be charged for any cheque that is returned by the bank due to non-sufficient funds.

Teaching language

What is the teaching language?

Most of the public trainings in our training catalogue are provided in French and English. For public sessions, there are dates for training in French and for training in English. Please refer to the course description for more details. With rare exceptions, all our private sessions are available in both languages.

Accreditations and certifications

Are your trainings recognized by Emploi Québec?

AFI Expertise is registered with Emploi-Québec as a training institution. Our training services meet the requirements for development of manpower training (1% law), under which employers must allot 1% of total payroll to workforce training. Our certificate number is: 0051460

Do you provide a certificate at the end of the training?

Yes. All participants who would like a certificate may receive one after their training. Please note that certificates are only provided upon request.

Do you give manufacturer-certified trainings?

Absolutely. AFI is a certified training center for the following manufacturers:

  • Cisco
  • CompTIA
  • Citrix
  • CWNP
  • Oracle
  • Microsoft
  • VMware

Meals

Is lunch included?

Lunch is not included.

Are there restaurants near your centre?

Montreal

There are many restaurants near our centre.

Quebec City

A café (Café Morgane) may be found on the ground floor of our building. Other restaurants are available, but not very close to our training center. They are only accessible by car.

Can I bring my own lunch?

Absolutely. We provide a break room for students. It contains a microwave and refrigerator.

Internet connection and computer equipment

Does your training center have a wireless internet connection?

Yes, all of our training centers provide wireless internet.

Do I need to bring my laptop computer to the training?

You don’t need to bring your laptop computer to attend our trainings. If a computer is required for practical training, computers will be available on site.

Trainer

How can I find out who is teaching a training?

To find out who will teach a specific course, you can email or call us with the title of the training session and the date it will take place. Our team will be happy to help you.

Can I communicate with a trainer?

Our team is always available to answer your questions. We can help you choose training sessions that best meet your needs. If you would like to address questions directly to a trainer, we can send him or her your questions.

Hotels nearby

Montreal

There are several hotels nearby (less than 10 minutes on foot).

Quebec City

There are hotels nearby, but they are only accessible by car.

  1. Quality Suite
  2. Grand Times
  3. Hotel & Suites Le Dauphin

Virtual classroom

How did I access the session?

One week before the training session, you should receive an email with instructions. It is important the you read the instructions BEFORE beginning the session.

If you have any questions or trouble connecting, contact us at 1.877.624.2344 or support@afiexpertise.com.

Do I need a headset?

We recommend using a headset with a microphone to avoid being distracted by background noise. You can also choose to use your computer’s speakers and microphone, or a hands-free telephone.

What type of internet connection do I need?

For optimal performance, we recommend using a high-speed wired Internet connection rather than a wireless connection.

Can I use a tablet or mobile device?

Yes. You can use a computer, a tablet with an Internet connection, or a mobile device.

What is screen sharing?

Both you and your trainer can see each other’s screen. You can watch his or her presentation live, and he or she can see your screen if you need any help with an exercise.

Is screen sharing safe?

Yes. No one can watch your screen without your permission, and the trainer cannot come back later to see your files because you control access to them.

How can I interact with the trainer?

At any time, you can click on the “speak” icon and ask your question using your microphone. You can also use instant messaging (chat) to type your question.

Do I need to be in a room for my virtual class?

Your virtual course is available in any place with an internet connection. We highly recommend choosing a quiet environment. To avoid being distracted, close the door, turn off your cellphone, and close your email. Clear your workspace to be as comfortable as possible.

How long do the virtual courses last?

Our virtual classes are real courses being broadcast live, so their length is the same as our traditional training sessions. The length of the session varies depending on which course you choose to take.

What can I do if I have a technical problem during a training session?

If you run into a glitch, you can ask the trainer to help you resolve it. If the trainer can’t help you, call technical support at 1 (877) 624-2344.

Can I send questions to the trainer after the training session?

Yes. For 3 months after your session, you can ask questions about your course’s content by email to the following address: operations@afiexpertise.com.

Cancellation and postponement

To reschedule, go to www.pearsonvue.com. Depending on the manufacturer, cancellation fees may apply. In general, you may reschedule your exam free of charge up to 24 hours before the exam takes place. Visit www.pearsonvue.com.

Meeting room rentals

Cancellation

In the event of cancellation, the following fees will be invoiced:

  • If the rental agreement is cancelled more than 11 working days before the rental period begins, 25% of the rental fee will be billed.
  • If the rental agreement is cancelled two to 10 days before the rental period begins, 50% of the rental fee will be billed.
  • If the rental agreement is cancelled less than two days before the rental period beings, 100% of the rental fees will be billed.

Test Center

Closing of the Pearson VUE Test Center

As of July 31st 2019, AFI will no longer deliver tests for Pearson Vue. To locate a test center near you or for other questions related to your exams, please contact Pearson VUE Customer Service.

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AFI Expertise

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