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What's New in ITIL®4?

Since ITIL v3 was released in 2007 (and its updated 2011 edition), a large number of new and updated technologies (Cloud, Serverless Computing, Software-Defined Networking, AI, etc.) have emerged that now need managing. ITIL® 4 reflects these changes.

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Computer Skills: key skill or just an element of general culture?

Computer skills are not elements of general culture that people can freely acquire, as and when it suits them, and to their preferred level of proficiency.  

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