Duration : 3 days (excluding exam)
This course earns PMI® Professional Development Units (PDU).
ITIL® 4 focuses on a new form of IT service management, driven by the customer experience, value flows, digital transformation and new working methods such as Lean, Agile and DevOps.
The ITIL 4 Drive Stakeholder Value qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
The ITIL 4 Drive Stakeholder Value examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to all types of engagement and interaction between a service provider and their customers, users, suppliers and partners.
The ITIL 4 Drive Stakeholder Value qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
Our certified trainers are professionals working daily in environments where these practices support the co-creation of value. Our training includes examples, simulations and case studies applied to the current realities of the organization.
To participate in the course and certification, candidates must already have:
Proof will be required at registration.In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
|Language||English (material and exam) – Delivery of the class can be in French or English.|
|Course student material||Students will receive an ITIL®4 Drive Stakeholder Value electronic (pdf) workbook containing all of the presentation materials, course notes, case study and sample exams.|
|Approach||An interactive approach consisting of readings, discussions and experience sharing will prepare participants for the ITIL® 4 Drive Stakeholder Value certification and provide them with practical knowledge which they can then apply in the workplace.|
|Certification and exam|
ITIL® accredited training is provided by IT Chapter, accredited by PeopleCert. ITIL® is a registered trademark of AXELOS Limited, used with permission from AXELOS Limited. All rights reserved.