In this course, we candidly explore and work on our approach of making requests and communicating expectations. The suggested approach is much more like a guided, structured and engaging conversation that yields the expected results. It is framed with practical scenarios with your group to help you understand your strengths and weaknesses and instantly improve the latter.
Audience
Managers at all levels
Prerequisites
None
Objectives
Clarify your intentions before starting a conversation
Empower and communicate clear and engaging expectations
Teaching method
Our training strategy is based on 3 tenets:
1. Learn from yourself and the course material
2. Learn together
The course material is highly interactive, which allows to:
Increase the level of participant engagement.
Share and learn from the experience of other participants.
Use concrete examples that are easily transferable into the workplace.
3. Learning-by-doing
At the end of the course, participants commit to themselves, their team, and their managers. It consists of a mission to implement in their daily lives, which will optimize knowledge transfer.
Contents
The 3 questions related to expectation (for you and your peer) - What, why, how?
The 3 Rs (Recognize, reposition, re-communicate)
Surround yourself with the best
Zaida Bibiana Mangones Matos
Trainer
Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes.
Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.
Kathleen Sears
Trainer, Coach, Leadership Consultant
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Manon Blondin
Trainer
Passionate and dynamic, Manon Blondin works as a consultant in the field of management and change through coaching, training, conferences, strategic consulting and communication. She is a member of the Order of Chartered Human Resources Advisors (CRHA) and the International Federation of COaches of Quebec (ICF), where she obtained her PCC certification.
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
