To improve your email usage and communication skills.
E-mails take up a lot of space. We are even talking more and more about Infobesity and managing emails can eat up to 20% of the work week in some organizations. Improving your email usage and the way we communicate is no longer a luxury but a necessity to improve our efficiency. Whether you value performance or work-life balance, knowing how to manage your time is a must. Our experts in professional efficiency offer you a training that combines the concept of time management and IT techniques.
Audience
This course applies to any person, manager or employee who receives multiple emails per day and wants to learn concrete time-saving methods and techniques.
Prerequisites
This training is on the desktop application.
Does not cover the special features of web versions, for Mac and the new Outlook for Windows.
Objectives
Help the participant to act in two ways: as sender and receiver.
Send in a more thoughtful way by asking more questions about how they use e-mail. Why? When? How?
Manage email reception by using efficient means that can help reduce email handling time
Teaching methods
Lectures - Demonstrations - Guided and individual exercises
Contents
Identify elements that can help or hinder time management
Define when, how and why to use email
Manage loss of time due to email interruptions
Use the To, CC and Bcc fields cautiously
Use folders wisely in Outlook
Conduct effective research
Create messaging rules to reduce the number of emails in the inbox and sort them more easily and efficiently
Automate some repetitive actions using fast actions
Create email templates and QuickParts
Understand the email lifecycle and best practices for tracking and remembering everything,
Create email templates and QuickParts,
The email lifecycle and best practices for tracking and remembering everything,
For Microsoft 365 users
How Microsoft Teams can help improve communications management, reduce CCs and foster collaboration while being more efficient.
Surround yourself with the best
Ghislain Parent
Trainer and Professional Efficiency Consultant
Ghislain Parent has more than 25 years of experience in project management in the fields of training, communication, IT and new technologies, including several years as an entrepreneur. Ghislain has worked at AFI Expertise as a professional efficiency trainer and consultant since 2013. He helps people leverage tools such as Office 365, SharePoint, Teams and OneNote, in addition to mobile technologies such as Android and Apple devices.
Charles Mayer
Trainer
As an andragogy's expert with many years of experience in the field of workplace training, Charles is committed to his peers' professionnal development, so that they gain in efficiency, skills and control.
Pierre-Edouard Brondel
Trainer and Desktop Application Consultant
Renowned as an educational expert in the IT and office technology field who has accumulated more than 25 years of experience, Pierre-Édouard is first and foremost passionate about human capital.
Mike Renoir-Chéry
AWS Certified Trainer
Mike is a passionate, patient and dynamic trainer. Always attentive, he likes to help students understand the subject by involving them as much as possible in the process of knowledge transfer and by keeping an atmosphere free of stress and judgment in the classroom. He has a solid experience in office automation and technologies, with skills in Windows, Mac OS and iOS operating systems, as well as with the Office suite and M365.
Johanna Boulos
Trainer
Johanna acts as a trainer in professional effectiveness. Her ease in expressing herself and her great patience allow her to communicate in a clear and accessible language for all levels of groups she teaches to. As a candidate to a master's degree in education and a teacher with experience, Johanna brings a pedagogical approach to her trainings.
Yves Pilon
Trainer
Yves Pilon is passionate about technological tools. His knowledge of web and office softwares has made him an expert on all Microsoft Office tools. Yves' excellent pedagogy has earned him praise from our clients on several occasions. He stands out for his spirit of synthesis and active sense of listening to the needs of the participants. The expertise he has accumulated over the years gives him the ability to ensure a productive transfer of knowledge to our clients.
Michel Laberge
Trainer
Throught his more than 30-year career as an organizational performance consultant, Michel Laberge has been regularly called upon to provide training. Whether in sales, marketing, problem solving, presentiation techniques, analysis or office automation, Michel he has contributed to his clients' success in a variety of business sectors across the country. Expert in continuous improvement and working methods, Michel supports Afi's clients in their experimentation and use the knowledges they acquire during trainings.
Marc Maisonneuve
Training program director
Marc Maisonneuve has acted as a Training Program Director, professional effectiveness trainer and user tools practice leader at AFI for several years. Mr. Maisonneuve is known for his analytical skills, his legendary calm and his undeniable desire to encourage people to develop their skills. He has the ability to present technological solutions in a natural way and to adapt them to the concrete needs of the workplace.
Francis Ferland-Stevenson
Trainer
Francis began as a trainer more than 5 years ago by testing office automation tools designed specifically to met the needs of his colleagues. His calm and his empathy makes him able to adapt his language according to the level of experience of the group. This makes his learnings clear and accessible to anyone. As a trainer, he is therefore attentive to the needs of his students to make sure they meet their objectives and face the challenges.
