Without communication, very little can be accomplished at work. That said, understanding and making ourselves understood in daily interactions with colleagues, clients, or supervisors is not necessarily a given. Not to worry, with some effort, this skill can be acquired! This training provides an opportunity for you to focus on your communications in order to boost your effectiveness and your relational skills.
This course qualifies you for 7 PMI® Professional Development Units (PDUs).
PDU Claim Code: 5054C7H34Y
The activity is recognized by the CHRP
Pre-approval number: 5431
Duration : 1 day
To communicate is the capacity to build a relationship while working with another person. Are you aware of your communication style? ? Are you an assertive or more reflective communicator? Does your communication style focus on facts or more on interactions? Understanding your communication style and the style of others will impact the quality of your relationships at work. Knowing more about your communication style, you will be able to communicate your ideas with eloquence, ensure your message is well understood, and efficiently communicate in both your personal and professional relationships.
At AFI, our training sessions are centered on experiential learning and the exploration of concrete situations. Living ‘hands-on’ situations not only improves conceptual retention it also helps transfer your applied learning into your work environment. Seize the opportunity to gain personal and professional impact in your organization!
Audience
For everyone
Prerequisites
None
Objectives
Discover your communication style and understand its impact on others
Recognize other communication styles
Identify winning strategies to collaborate more efficiently with people who have different styles than yours
Develop quality relationships and increase productivity at work
Teaching method
Lectures, demonstrations, guided exercises, case study
Contents
Communication fundamentals
The communication process
Communication barriers
Communication principles
The 3 key elements : intention, content and style
The communication styles
The characteristics of each style (strengths, focus, motivations and pitfalls)
The communication preferences of each style
The keys to communicate effectively with each style
How to adapt your communication to have the right impact
The key skills
Body language
The 7-38-55 rule of personal communication
The ladder of inference
The art of asking the right questions
The 4 levels of listening
The 6 tips to improve listening
Creating the space for effective dialogue
The portrait of my relationships
Improvement ideas to increase the quality of my conversations with people in my inner circle
Communication tools
Overview of the main tools currently available
Guidelines on how to use the right tool to foster effective collaboration and teamwork
Surround yourself with the best
Maria Mikulowicz
Trainer
As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.
Marie-Claude Brodeur
Trainer and Human Resources Consultant
After 25 years in human resources at manufacturing companies large and small, Marie-Claude Brodeur now shares her expertise in the various aspects of human resources management. Her experience has allowed her to gain knowledge about evaluating the function of HR, revising HR processes, managing working relationships, skills development, and the full range of HR responsibilities. Marie-Claude Brodeur holds an MBA degree in innovation and strategy.
Zaida Bibiana Mangones Matos
Trainer
Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes.
Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Kathleen Sears
Trainer, Coach, Leadership Consultant
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Manon Blondin
Trainer
Passionate and dynamic, Manon Blondin works as a consultant in the field of management and change through coaching, training, conferences, strategic consulting and communication. She is a member of the Order of Chartered Human Resources Advisors (CRHA) and the International Federation of COaches of Quebec (ICF), where she obtained her PCC certification.
