Decision-Making and Problem-Solving

Learn to make decisions and solve problems.

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  • Duration: 1 day
  • Regular price: $485
  • Preferential price: $415

Course outline

Duration : 1 day

©AFI par Edgenda inc.

In an environment where change is constant and rapid, a leader must be able to make decisions quickly and effectively. In this course, the learner will explore and practice a structured problem-solving process that can be adapted to their context.


Managers and Team Leaders




  • Identify the pitfalls to avoid when making decisions.

  • Analyze a problem based on its level of complexity and context.

  • Apply a structured problem-solving process to solve a problem.

  • Use problem-solving tools to identify the root causes of a problem and generate creative, sustainable solutions.


Context Analysis

  • The Complexity Model


  • Pitfalls to Avoid.

The Problem-Solving Process

  • Step 1: Determine the Decision-Making Method

  • Step 2: Define the Problem

  • Step 3: Identify Causes

  • Step 4: Prioritize Solutions

  • Step 5: Implement and Follow-up

Hands-on Practice

Surround yourself with the best

Janet Lough
Janet Lough
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Josée Blaquière
Josée Blaquière
Josée Blaquière has more than 40 years of experience as an organizational development consultant, as a facilitator and trainer, and as a coach for leaders and their teams. In addition to her extensive experience with leaders and their teams, Josée has led several conception and animation projects for leadership, performance management and coaching training programs. Josée is a graduate in industrial relations and holds a master's degree in organizational development MSOD.
Dominique Barbès
Dominique Barbès
Trainer and Certified Coach
Dominique Barbès is a certified coach, trainer and consultant in leadership development within various organizations. She is an MCC coach accredited by the International Coaching Federation.
Marie-Hélène Demers
Marie-Hélène Demers
Chief Executive Officer, Talent and Human Potential
Business coach, entrepreneur and organizational "metteur en scène", Marie-Hélène Demers is ignited by her vision of creating a human, supportive and prosperous world. Vice-President, Human, at Edgenda, she leads the coaching school and the center of expertise #coaching and leadership, with the mission of inspiring the development of people and teams in organization – for better cooperation in the service of our sustainability.