In an environment where change is constant and rapid, a leader must be able to make decisions quickly and effectively. In this course, the learner will explore and practice a structured problem-solving process that can be adapted to their context.
Audience
Managers and Team Leaders
Prerequisites
None
Objectives
Identify the pitfalls to avoid when making decisions.
Analyze a problem based on its level of complexity and context.
Apply a structured problem-solving process to solve a problem.
Use problem-solving tools to identify the root causes of a problem and generate creative, sustainable solutions.
Contents
Context Analysis
The Complexity Model
Self-Knowledge
Pitfalls to Avoid.
The Problem-Solving Process
Step 1: Determine the Decision-Making Method
Step 2: Define the Problem
Step 3: Identify Causes
Step 4: Prioritize Solutions
Step 5: Implement and Follow-up
Hands-on Practice
Surround yourself with the best
Jean-François Corbeil
Trainer
Jean-François Corbeil acts as a senior consultant in business process optimization, trainer and business coach. He supports his clients in carrying out large-scale projects that aim to improve operational efficiency by facilitating sound management and mobilizing resources involved and impacted by the changes. As a great communicator, he knows how to make team members interact to help them excel and learn.
Nathalie Carey
VP Major Projects and Missions
Equipped with a bachelor’s degree in business administration, a master’s degree in finance and a Lean Six Sigma Black Belt certification, Nathalie Carey has more than 22 years of experience in personnel management, project management, continuous improvement, business consulting and change management. Nathalie has played key roles as a strategic consultant for upper management at various organizations and as a tactical consultant and coach for multidisciplinary teams.
