Collaboration Communications System Engineer MS-721T00

Microsoft Partner

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  • Duration: 4 days
  • Regular price: $2,595.00
  • Preferential price: $2,205.76

Course outline

Duration : 4 days

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This training course is designed to give participants the knowledge and skills needed to become a Collaborative Communication Systems Engineer. Participants should understand the fundamentals of networks, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will benefit from hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices, including Microsoft Teams Rooms and Surface Hub. The course also explains how to manage and monitor Teams Phone, meetings and certified devices using the Microsoft Teams Administration Center, PowerShell, the Microsoft Teams Rooms Pro portal and the Call Quality dashboard.
In addition, the course covers the configuration and deployment of Microsoft Teams Phone with PSTN connectivity via Microsoft Call Packages, Operator Connect, Teams Phone Mobile and Direct Routing.


Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.


General knowledge of the following subjects
  • Microsoft 365 and Microsoft Teams

  • Networking, telecommunications, and audio/visual basics

  • Identity and access management basics


The MS-721T00 Collaboration Communications Systems Engineer course will enable participants to understand collaboration systems, manage communication systems and optimize performance. Students will be able to analyze network performance, plan and configure systems, manage network components and troubleshoot virtual and physical systems. They will learn to use products such as voice and video systems, collaborate with third-party suppliers and acquire other essential network skills. In addition, they will gain knowledge of cloud technologies and systems integration. On completion of the course, participants should know how to identify, configure and troubleshoot IP telephony elements, design routing protocols and a virtual private network, and use secure collaboration methods.


  • Introduction to Teams meetings and calling
  • Plan for Teams Phone
  • Plan for Microsoft Teams Rooms and Surface Hub
  • Plan and optimize network performance for Teams media
  • Configure and deploy Teams Phone
  • Configure and deploy Teams Phone with Direct Routing
  • Extend Teams Phone with additional services
  • Manage meetings and events experiences
  • Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Configure and manage voice users
  • Configure auto attendants and call queues
  • Configure, deploy, and manage Teams devices
  • Guided project - Prepare meeting room experiences
  • Monitor and troubleshoot Teams collaboration communications systems

Surround yourself with the best

Philippe Paradis
Philippe Paradis
Certified Trainer and IT Consultant
Philippe Paradis is a results-oriented IT specialist with more than 20 years of experience. A Certified Microsoft Trainer (MCT) since 1998, he has built up his expertise by pursuing certifications as a Microsoft Certified Solutions Expert (MCSE), a Microsoft Certified Solutions Associate (MCSA) and a Microsoft Certified Technology Specialist in Virtualization. He has also developed expertise in cloud-based applications, including Microsoft Azure and Amazon Web Services (AWS).