Who is this training for?
- Professionals holding ITIL® 4 Foundation or an eligible higher-level ITIL® 4 certification;
- digital product and service managers and specialists;
- professionals seeking a fast update to their ITIL® knowledge;
- teams and organizations transitioning to ITIL® Version 5.
Training objectives
- Identify the key differences between ITIL® 4 and ITIL® Version 5;
- understand new, changed, and expanded digital product and service management concepts;
- explain enhancements to value creation and co-creation;
- understand updates to the ITIL Value System, lifecycle, and practices;
- understand the impact of AI, automation, and data-driven environments;
- apply updated ITIL® guidance in their professional context;
- prepare for the ITIL® Foundation Bridge (Version 5) exam.
Summary
This focused bridge course enables professionals already certified in ITIL® 4 to quickly understand the new concepts, updated terminology, and structural enhancements introduced in ITIL® Version 5 without repeating the full Foundation syllabus. It emphasizes modern digital product and service management, value creation, governance, and data-driven and AI-enabled environments.
The course prepares participants for the official PeopleCert ITIL® Foundation Bridge (Version 5) exam and, upon successful completion, upgrades their certification to ITIL® Foundation (Version 5).
Course outline
1. Transition from ITIL® 4 to ITIL® Version 5
- Evolution of the ITIL® framework
- Key structural and conceptual changes
- New and clarified terminology
2. Modern Digital Product and Service Management
- Evolution of product and service management
- Complexity in digital environments
- Integration of data, automation, and artificial intelligence
3. Value Creation and Co-creation
- Enhanced value-focused approach
- Experience, outcomes, and sustainability
- Stakeholder alignment
4. Value System and Governance
- Updates to the ITIL Value System
- Connection between governance and operational capabilities
- Focus on measurable outcomes
5. Product and Service Lifecycle Integrated end-to-end approach
- Updates to lifecycle activities
- Value streams and improvement 6. ITIL®
- Practices and Ways of Working
- Practice updates and refinements
- Collaboration and performance
- Applying updated guidance
7. ITIL® in Digital and AI-enabled Environments
- Data-driven environments
- AI, automation, and emerging technologies
- Adapting practices
8. Certification Preparation
- Review of key updates
- Knowledge-check questions
- Preparation for the official Bridge exam
Approach and methodology
- Interactive presentations focused on differences between ITIL® 4 and ITIL® Version 5;
- practical examples and scenarios;
- collaborative exercises and knowledge-validation activities;
- instructor-led discussions; guided review and exam-preparation questions.
Prerequisites
Participants must hold ITIL® 4 Foundation or an eligible higher-level ITIL® 4 certification. ITIL® 4 Cloud and Sustainability modules alone do not qualify for the Bridge pathway.
Recommendations
Practical experience in service management, digital products, or applying ITIL® 4 is an asset.
Certifications
The course prepares participants for the official PeopleCert ITIL® Foundation Bridge (Version 5) exam. The official exam voucher is included with the course.
