FAQ

Register for Afi U. training online (select the course and date, then click "Online registration") or by phone at 1 877 624.2344. A confirmation email follows registration.

There is no fixed deadline, but it's best to register at least two weeks before the training date, since Afi U. cancels sessions with no registrants at that point.

If a date is listed on the Afi U. website, spaces are generally still available. For the exact number remaining, email info@afiexpertise.com with the course name and date.

Payment can be made by credit card at registration, or billed to your employer by providing their billing information during registration.

No, prices listed on the Afi U. website do not include taxes.

Afi U. offers preferred rates to government agencies and organizations, municipalities, health and education sector organizations, non-profits, and companies with an existing agreement with Afi U. Contact info@afiexpertise.com to confirm eligibility.

Yes, call Afi U. to arrange the use of manufacturer vouchers.

A check mark appears next to confirmed session dates on the Afi U. website.

Yes, all Afi U. registrations are confirmed by email. Contact Afi U. if no confirmation arrives within 24 hours.

At Afi U., participants may cancel or change a registration at no charge up to 10 business days before the course start date. Cancelling 2 to 9 business days before the start date incurs a 50% charge on registration and course material fees. A no-show or cancellation the business day before the course results in the full fee being charged. Cancellations and postponements must be submitted in writing (email or fax). Participant substitutions are accepted at no charge up until the course begins. For public sessions, Afi U. reserves the right to cancel if the minimum number of participants is not met; in that case, Afi U. offers to move the registration to the next session of the same course or issue a full refund. Fees and dates are subject to change by Afi U. at any time. (This policy does not apply to Masterclass sessions — see the Masterclass section.)

For Afi U. meeting room rentals, cancelling more than 11 business days before the rental period begins incurs a 25% fee. Cancelling 2 to 10 business days before the rental begins incurs a 50% fee. Cancelling less than 2 business days before the rental begins incurs the full (100%) fee.

Afi U.'s guaranteed-to-run sessions may only be cancelled in the event of force majeure — unforeseeable causes beyond our control. Participants may then choose another date on the schedule or cancel their registration without penalty.

The fee for an Afi U. Masterclass covers the training, materials, and lunch. Once the registration form is completed, payment is due within 30 days; if the training begins in less than 30 days, payment is due upon receipt of the invoice.

For an Afi U. Masterclass, 50% of the registration fee is non-refundable from the time of registration. Cancelling within 4 weeks or less of the training start date makes the full amount non-refundable. Registration remains transferable to another person in case of withdrawal.

When registering online for Afi U. training, employer information can be entered under "Billing information."

Afi U. invoices are payable within 30 days of receipt, by cheque, direct deposit, or Visa/MasterCard/American Express credit card. Cheques should be made out to Afi by Edgenda Inc. and mailed to the head office at 1751 Rue du Marais, local 300, Quebec, QC, G1M 0A2. A $35 fee applies to any cheque returned by the bank due to non-sufficient funds.

Training sessions generally run from 8:30 am to 4:30 pm or from 9:00 am to 4:00 pm. Your exact schedule will be included in your registration confirmation email. Participant check-in begins at 8:00 am.

If your training session takes place at one of our training centres, you'll find the information below to help you get there.

Montréal : 500 Saint-Jacques Street West, Suite 500
Montréal, QC H2Y 1S1

Our Montréal training centre is located in the heart of downtown Montréal, just a short walk from Square-Victoria–OACI metro station. Public parking is also available nearby.

Québec City : 1751 du Marais Street, Suite 300
Québec City, QC G1M 0A2

Our Québec City training centre is easily accessible from the city's main highways and offers ample on-site parking.

Details specific to your training session, including the address of the training location, will also be provided in your confirmation email.

Montreal

There are many parking lots near the office. They cost between $20 and $25 per day. Please carry cash. You can use the paid parking lot (CASH ONLY) beneath the building.

Quebec City

There are free parking spaces in the parking lot of the building.

Lunch is not included.

Yes, lunch, coffee, and snacks are included with Afi U. Masterclass sessions.

Montreal

There are many restaurants near Afi U.'s Montreal training centre. Here is a list of restaurants close by.

Quebec City

A café (Café Morgane) may be found on the ground floor of our building. Other restaurants are available, but not very close to our training center. They are only accessible by car.

Yes, Afi U. provides a dining area with microwaves and refrigerators for participants.

Yes. Complimentary coffee, a selection of teas, fresh water, and light snacks are available at all Afi U. training centres.

Several hotels are within a 10-minute walk of the Afi U. Montreal training centre, including :

• The Westin Montreal
• W Montreal
• L Hotel
• Le Dauphin

Hotels are available near the Afi U. Quebec City training centre, but they are only accessible by car, including :

• Quality Suite
• N Hôtel Québec
• Hotel & Suites Le Dauphin

Yes. You can join a live virtual classroom or attend in person at our Afi U. Quebec City or Montreal locations. Private sessions may also take place in your offices. Many are also available in hybrid format, adapted to the realities of professionals and organizations across Quebec and Canada.

With Afi U.'s virtual training options, participants get access to several concrete benefits:

• Flexibility — learn from home, the office, or anywhere else, without travel or rush-hour traffic.
• Cost savings — the same price as in-person training, without gas, parking, transit, meal, or lodging costs.
• Live interaction — screen sharing with the Afi U. trainer and real-time questions.
• Premium quality — the same content and learning materials as in-person participants.
• Easy access and technical support — simple log-in steps and Afi U. technical support if needed.
• Practice labs — online labs to test new skills and knowledge.

Technical requirements vary depending on the training course and, in some cases, your organization. After you register, you will receive an email outlining everything you need to participate in your training, whether it's software to install, a required licence, access to a platform, or any other technical requirement.

We recommend reviewing this information before your training begins to ensure everything is ready for the day of your session.

For an optimal experience, Afi U. recommends:

• A high-speed internet connection.
• A recent computer with two screens (for example, a laptop with a second monitor set to extended display mode).

For optimal performance, Afi U. recommends a wired high-speed internet connection rather than a wireless one.

Afi U. virtual sessions run on Microsoft Teams, which is supported on Windows, Mac, and mobile devices. Minimum system requirements are listed on Microsoft's website.

An Afi U. virtual class can be joined from anywhere with an internet connection. A quiet environment is recommended — closing the door, silencing your phone, and setting email aside.

One week before the session, Afi U. participants receive an email with connection instructions, which should be read before the session begins. For questions or connection issues, contact Afi U. at 1 877 624.2344 or support@afiexpertise.com.

Participants can click the "speak" icon to ask questions by microphone, or use the instant messaging (chat) tool built into the Afi U. training platform.

Screen sharing lets the participant and the Afi U. trainer view the same screen in real time, supporting live presentation and troubleshooting.

Yes, for 3 months after the session, questions about course content can be emailed to operations@afiexpertise.com. A second screen is also recommended to enhance the Afi U. virtual training experience.

Yes. No one can view a participant's screen without permission, and the Afi U. trainer no longer has access to a participant's files once the session ends.

The Afi U. trainer can try to resolve the issue first. If it can't be resolved, contact Afi U. technical support at support@afiexpertise.com.

Afi U. virtual sessions run the same length as their in-person equivalent; duration varies depending on the course.

Yes, all Afi U. training centres provide wireless internet access.

Bringing a laptop is not required for Afi U. training sessions; computers are available on-site if needed for practical exercises. Since Afi U. operates paperless, participants who want to take handwritten notes should bring their own materials (notepad, pens, pre-printed course materials).

Yes, Afi U. virtual sessions can be accessed by computer, tablet, or mobile device with an internet connection.

Afi U. recommends a headset with a microphone to reduce background noise, though a computer's built-in speakers and microphone, or a hands-free phone, also work.

Yes. Afi U. offers Technology training in both French and English, in person and in a live virtual classroom. Formats can be adapted to the needs of professionals, teams, and organizations across Quebec and Canada.

Yes. Afi U. offers training in both French and English. Depending on your needs, many learning paths can also be adapted for groups or organizations looking for a bilingual approach.

Most Afi U. trainings are offered in both French and English. Public sessions have dedicated dates for each language (see the course description for details); private sessions are generally available in both languages, with rare exceptions.

Yes, Afi U. is registered with Emploi-Québec as a training institution (certificate number 0051460), meeting the requirements of the workforce training law (1% law), under which employers must allot 1% of total payroll to workforce training.

Yes, a certificate is available for participants completing Afi U. training.

Yes, Afi U. is a certified training center for the following manufacturers: AWS, Cisco, CompTIA, Fortinet, Microsoft, Red Hat and VMware.

Yes. We help organizations build their teams' skills through training and learning paths tailored to their reality. Our experts can customize content based on your industry, tools, business challenges, and the skills you want to develop.

The right training depends on your role, your goals and the skills you want to develop. The Essential Skills Faculty offers training in communication, collaboration, digital productivity, Microsoft 365, Copilot, artificial intelligence, facilitation, influence and priority management, to meet the needs of today's professionals.

Contact Afi U. by email or phone with the course title and date to find out who is teaching it.

The instructor's profile is available on the training course page and About us web page. There, you'll find their biography, professional experience, and areas of expertise.

Yes, the Afi U. team can pass questions along directly to the trainer.

Our Technology faculty covers cloud, cybersecurity, AI, data, software development, DevOps, automation, architecture, and infrastructure. The catalogue evolves alongside the technologies and skills organizations are looking for.

Cybersecurity is no longer just the security team's job. Developers, architects, cloud teams, DevOps, administrators, and analysts all play a part in reducing risk and protecting systems, infrastructure, and data. Building cybersecurity skills is essential today, no matter your role in IT.

Afi U. helps organizations upskill their IT teams. Depending on your needs, we can design learning paths tailored to different roles and expertise levels, deploy dedicated cohorts, or build a full in-house IT academy all aligned with your priorities and technology roadmap.

Cloud, cybersecurity, AI, data, and automation certifications are among the most sought-after in the market. Depending on the role and area of expertise, certification paths such as Microsoft Azure, Microsoft 365, Copilot and Power Platform, and AWS — along with recognized credentials like CompTIA Security+, CISSP, and ITIL — help validate the skills organizations are looking for. Afi U. offers training to help you prepare for several of these certifications, based on your level and career goals.

Our training is built for IT professionals looking to build or deepen their skills. Developers, architects, systems administrators, cloud specialists, DevOps, cybersecurity, data, and AI professionals, as well as technical managers and leaders.

Cloud environments keep getting more hybrid, distributed, and complex. Understanding cloud architectures along with security, governance, data sovereignty, and compliance considerations, helps you make better technology decisions for your organization's needs and constraints.

AI is already transforming software development, data analysis, automation, IT operations, and cybersecurity. AI assistants, code generation, and agents can speed up certain tasks but using them with sound judgment, security, and efficiency takes new skills of its own.

AI isn't just changing the tools teams use. It's changing how work gets organized. Managers need to learn to sort out what stays with people, what can be augmented by AI, and what can be handed off to an agent, all while keeping judgment and accountability where they belong.

Afi U. can design an approach tailored to your organization's different leadership levels and the changes it's going through. Training, coaching, psychometric tools, hands-on practice, and peer learning can be combined to build the capacities leaders need, right when they need them.

Beyond core management skills, today's leaders need to navigate ambiguity, mobilize others, delegate, exercise influence, have difficult conversations, and help people grow. Curiosity, sound judgment, relational intelligence, and the ability to keep learning are also becoming increasingly important.

Yes. Afi U. offers training and coaching services in both French and English, in person and remotely, for managers, teams, and organizations across Quebec and Canada.

Becoming a manager means redefining your contribution. It's no longer just about being recognized for your expertise or individual results. It's about delegating, providing clarity, building autonomy, and creating the conditions for others to succeed.

Psychometric assessments and tools like Profil NOVA and Leadership Circle help you better understand your preferences, behaviours, communication style, and impact on others. Paired with a professional debrief, they help identify concrete ways to evolve your practice.

Leadership becomes more about influence and working through others. You need to step back from day-to-day operations, develop your managers, align multiple teams, and create enough clarity for decisions to happen without always coming back to you.

Yes. Team coaching works on the team's real dynamics: trust, collaboration, roles, decision-making, and difficult conversations. Unlike individual coaching, the focus is on the team as a system and its ability to function better together.

Training builds knowledge, methods, and skills. Coaching starts from the person's or team's real goals and situations. The two are complementary: one builds capability, the other helps put it into practice in your own context.

Yes. Afi U. offers training in both French and English, in person and in a live virtual classroom. Learning paths can also be adapted to the needs of teams and organizations across Quebec and Canada.

This training is built for executives, managers, and professionals who help drive their organization's evolution. It covers strategy and execution, project management, process improvement, agility, data strategy and governance, AI governance, workforce transformation, and change management.

The right certification depends on your role, experience, and your organization's practices. PMP and PMI-ACP are the standard references in project management, while Scrum and Scaled Agile (SAFe) certifications are better suited to agile environments and scaled agility. Afi U. offers training to help you prepare for several of these certifications.

Microsoft Copilot, ChatGPT, Claude, and agent-building platforms each offer different capabilities. The right choice depends on your use cases, the data involved, your technology environment, security and governance requirements, and your organization's policies. Building this understanding helps you make informed choices and govern AI use across the organization.

Generative and agentic AI open up possibilities that go well beyond individual productivity gains. They make it possible to rethink processes end to end, redistribute tasks between people and AI, automate steps, and design new ways to create value.

AI governance requires setting usage guidelines, assessing risk, clarifying accountability, and overseeing data, tools, and use cases. The goal is to let the organization experiment and innovate while maintaining an appropriate level of security, compliance, and control.

Turning strategy into action, leading projects, improving processes, supporting change, putting data to work, and spotting opportunities in AI are all becoming increasingly important capabilities. The specific skills to build depend on your role, responsibilities, and the transformation you're contributing to.

Yes. Afi U. can design learning paths tailored to your roles, the skills you want to build, and your organization's priorities. Training, hands-on workshops, cohorts, experimentation, and peer learning can be combined to create a development experience aligned with your transformation goals.

It takes more than mastering the tools. You need to examine the work itself: the tasks performed, the decisions made, the interactions, and the expected outcomes. This analysis helps identify what can be automated, augmented, or done differently, then points to the skills to strengthen (upskilling) or build for new roles (reskilling). Afi U.'s Campus IA lets professionals experience this transformation within the reality of their own job and gradually evolve their practices.

Data is no longer just a technology issue. Executives, managers, and professionals need to understand how to define a data strategy, establish accountability, ensure quality and governance, and determine how data can support decisions, processes, and AI initiatives.

AI is already changing the way we work. Knowing how to use tools like Copilot, Claude, or ChatGPT isn't just about saving time. It's about analyzing information better, automating tasks, producing quality content, and making better decisions. Building AI literacy means using these technologies effectively, responsibly, and safely.

Transferable skills are core capabilities that apply across every role and industry including communication, collaboration, critical thinking, problem-solving, digital productivity, adaptability, and the ability to use new technologies like AI effectively. Because they carry over from one role or organization to another, they help you stay effective as roles and organizations evolve.

Organizations look for professionals who can communicate clearly, collaborate effectively, solve problems, think critically, manage priorities, and use digital technologies — like Microsoft 365, Copilot, and AI — to boost their performance.

The world of work is changing fast. Technology keeps evolving, teams collaborate differently, and expectations of professionals are shifting. Building your transferable skills helps you adapt, collaborate effectively, use digital tools wisely, and create lasting impact in your work.

Yes. Afi U. offers an ICF-accredited Level 2 coach training path, based on the International Mozaik approach: Coaching Fundamentals (Level 1, 96 hours), followed by Team Coaching specialization (Level 2, 120 hours). See the full path, upcoming cohorts and certification steps on our Professional Coaching page.