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The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce.
- Increased reliance on SaaS applications for remote work
- More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
- Changing core technologies from cloud virtualization and IoT device security to data management and scripting
- Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
- Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors.
- IT Support Specialist
- Helpdesk Technician
- Field Technician
- Tier I Support Specialist
- Desktop Support Specialist
- Associate Network Engineer
- Systems Support Technician
- Junior Systems Administrator
- Prepare for the latest A+ certification exams.
- Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking.
- Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals.
- Implement basic data backup and recovery methods and apply data storage and management best practices.
- Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening.
- Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software.
- Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support.
- Lesson 1: Installing Motherboards and Connectors
- Lesson 2: Installing System Devices
- Lesson 3: Troubleshooting PC Hardware
- Lesson 4: Comparing Local Networking Hardware
- Lesson 5: Configuring Network Addressing and Internet Connections
- Lesson 6: Supporting Network Services
- Lesson 7: Summarizing Virtualization and Cloud Concepts
- Lesson 8: Supporting Mobile Devices
- Lesson 9: Supporting Print Devices
- Lesson 10: Configuring Windows
- Lesson 11: Managing Windows
- Lesson 12: Identifying OS Types and Features
- Lesson 13: Supporting Windows
- Lesson 14: Managing Windows Networking
- Lesson 15: Managing Linux and macOS
- Lesson 16: Configuring SOHO Network Security
- Lesson 17: Managing Security Settings
- Lesson 18: Supporting Mobile Software
- Lesson 19: Using Support and Scripting Tools
- Lesson 20: Implementing Operational Procedures