SIAM™ - Foundation

Private session

This training is available in a private or personalized format. It can be provided in one of our training centres or at your offices. Call one of our consultants of submit a request online.

Call now at 1 877 624.2344

  • Duration: 2 days
  • Regular price: On request

Course outline

Duration : 2 days

Audience

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes.

Prerequisites

Knowledge of IT service management terminology is recommended,

Objectives

  • Understand what SIAM is
  • Explain the SIAM roadmap
  • Show how SIAM relates to other management practices
  • Explain SIAM roles and responsibilities
  • Share SIAM concepts and terminology
  • Explain SIAM structural elements
  • Recognize SIAM challenges and risks
  • Sit for the SIAM Certification Exam provided by EXIN

Contents

  • Introduction to SIAM
  • SIAM roadmap
  • SIAM roles and responsibilities
  • SIAM practices
  • Processes to support SIAM
  • SIAM Challenges and risks
  • SIAM and other practices
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Confidentiality
Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
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