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Managing Diversity with Cultural Intelligence

Develop your cultural sensitivity and enhance your performance in a variety of cultural contexts.

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  • Duration: 0.5 days
  • Regular price: $650
  • Preferential price: $490

Course outline

Duration : 3,5 hours
Schedule : 9:30AM - 1:00 PM

Improving Performance in Diverse Cultural Contexts

Globalization means most organizations have to manage diversity in some way or another. Whether doing business internationally or managing multicultural teams, locally or dispersed, harnessing the challenge of diversity can promote and even enhance the value of an organization.
This training helps managers, staff and professionals develop their "cultural muscle" to enhance performance in diverse cultural contexts - ethnic, generational, occupational, gender. Delivered by a certified cultural intelligence (CQ® Certified) instructor, this training is hands-on for immediate application.


Executives, employees and professionals working with colleagues, clients and collaborators from various cultures


CQ® Assessment to complete 1 week before the course (the assessment is included in the price)


  • Self-awareness of how culture influences your interactions with others
  • Understanding how to develop and apply CQ in professional and personal contexts
  • Effectiveness working with multicultural colleagues and customers


This course explores the fundamental dimensions of cultural sensitivity: CQ® Drive, CQ® Knowledge, CQ® Strategy and CQ® Action. It also examines 10 key cultural values and their impact relative to global cultural clusters.

Module 1 : Introduction — Culture matters
  • Impact of culture
  • The importance of developing cultural intelligence

Module 2 : Mapping cultural differences
  • Examining 10 key cultural values
  • Mapping cultural values
Module 3 : Exploring and improving the 4 cultural skills
  • Improving CQ® Drive
  • Improving CQ® Knowledge
  • Improving CQ® Strategy
  • Improving CQ® Action

Module 4 : Case Study
Suggested reads

Surround yourself with the best

Ysabel Viau
Ysabel Viau
Trainer, MBA, CQ certified
An artist with an MBA - Ysabel combines creativity and solid business knowledge to innovative training, compelling communications and effective development strategies and compelling communications. She garners over 30 years of experience in marketing and communications as an entrepreneur, GM, CMO, and writer. She has provided strategic development and communications services to local and international businesses in various industries, including technology, design, lifestyle/fashion, publishing and culture.
Catherine Bédard
Catherine Bédard
Trainer, Coach and Leadership Consultant
A passionate businesswoman above all, Catherine is a leadership trainer, coach and consultant who sees companies with a manager’s critical eye.
Alain Beaudoin
Alain Beaudoin
Trainer, Coach and Leadership Consultant
Known for the creative fuel that he brings to projects thought to be impossible to carry out, Alain is convinced that people are at the heart of change and focuses his approach on each individual’s positive development.
Marie-Pier St-Hilaire
Marie-Pier St-Hilaire
A successful entrepreneur, Marie-Pier loves challenging the status quo to attain excellence and achieve business objectives.
Be aware of trends, innovations and best practices, every month.
Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
© 2021 AFI
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