Managing Diversity

Develop your cultural sensitivity to improve the performance of your multicultural teams or grow your business internationally. This training is composed of 3.5 hours courses, 1 Cultural Intelligence Assessment Questionnaire, 1 hour of personalized individual debriefing of the assessment, 1-year access to the Global Business Compass platform.

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  • Duration: 0.5 days
  • Regular price: $1,500

Course outline

Duration : 3,5 hours
Schedule : 9:30AM - 1:00PM

Are you managing a multicultural team? Do you do business internationally? This course is for you! Designed for executives, employees and professionals, this course will serve those who manage or work with diverse teams (ethnic, generational, professional, gender), on-site or dispersed, or who do business with clients and collaborators across borders. It will be equally helpful to those who communicate and transact with French Canada.

Path Outline
  • 3.5-hour course
  • 1 Cultural Intelligence Assessment Questionnaire (to be completed 1 week before the course)
  • 1.5 hours of individual consultation to address a current business challenge (by appointment, after the course)
  • 1-year access to the Global Business Compass platform (in English only)


Executives, employees and professionals working with colleagues, clients and collaborators from various cultures


  • Self-awareness of how culture influences your interactions with others
  • Understanding how to develop and apply CQ in professional and personal contexts
  • Effectiveness working with multicultural colleagues and customers


  • Cultural Intelligence assessment | Questionnaire (in English only) completed online 1 week before starting the course
Module 1 : Introduction — Culture matters
  • Impact of culture
  • The importance of developing cultural intelligence
Module 2 : Mapping cultural differences
  • Examining 10 key cultural values
  • ​Mapping cultural values

Module 3 : Exploring and improving the 4 cultural skills

  • Improving CQ® Drive
  • Improving CQ® Knowledge
  • Improving CQ® Strategy
  • Improving CQ® Action
Module 4 : Case Study
Suggested Reads

Surround yourself with the best

Ysabel Viau
Ysabel Viau
Trainer, MBA, CQ certified
An artist with an MBA - Ysabel combines creativity and solid business knowledge to innovative training, compelling communications and effective development strategies and compelling communications. She garners over 30 years of experience in marketing and communications as an entrepreneur, GM, CMO, and writer. She has provided strategic development and communications services to local and international businesses in various industries, including technology, design, lifestyle/fashion, publishing and culture.
Alain Beaudoin
Alain Beaudoin
Trainer, Coach and Leadership Consultant
Known for the creative fuel that he brings to projects thought to be impossible to carry out, Alain is convinced that people are at the heart of change and focuses his approach on each individual’s positive development.
Marie-Pier St-Hilaire
Marie-Pier St-Hilaire
A successful entrepreneur, Marie-Pier loves challenging the status quo to attain excellence and achieve business objectives.
Natacha Viens
Natacha Viens
Coach, Consultant and Leadership Trainer
Natacha is a leadership development trainer and coach known for her gift of motivating, inspiring and mobilizing individuals to take action.
Be aware of trends, innovations and best practices, every month.
Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
© 2021 AFI
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