Upgrade for people with at least ITIL2011 Foundation certification
The training course is designed as an introduction to ITIL®4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. Essential differences between the new approach and the previous one will be outlined during the training.
ITIL®4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL® to new ways of working, such as Lean, Agile and DevOps.
Professionals with an existing ITIL qualification, wishing to update their knowledge.
Course student material
Course student material Students will receive an ITIL®4 Foundation electronic (pdf) workbook containing all of the presentation materials, course notes.
|Legal notes||The ITIL® courses on this page are offered by ES3I, Affiliate of Quint Wellington Redwood, which is an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved|