ITIL® 4 Leader – Digital and IT Strategy with exam

Creating an appropriate digital strategy to ensure business success while overcoming related challenges.
ITIL
Private session

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  • Duration: 3 days
  • Regular price: On request

Course outline

Duration : 3 days (excluding exam)

This course earns PMI® Professional Development Units (PDU).

ITIL® 4 focuses on a new form of IT service management, driven by the customer experience, value flows, digital transformation and new working methods such as Lean, Agile and DevOps.

The ITIL 4 Digital and IT Strategy qualification is intended to focus on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.

The DITS qualification explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology.

DITS also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.

The ITIL 4 Digital and IT Strategy examination is based on two assessment types. A candidate must successfully pass both the multiple-choice exam and the practical assignments to achieve the certification. Successful fulfilment of the practical assignments is a prerequisite for the MCQ exam.

The ITIL 4 Digital and IT Strategy qualification is a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Our certified trainers are professionals working daily in environments where these practices support the co-creation of value. Our training includes examples, simulations and case studies applied to the current realities of the organization.

Audience

  • Individuals continuing of their journey in service management

  • ITSM managers/directors and aspiring ITSM managers/directors

  • Managers and Directors of all levels involved in shaping direction and strategy or developing a continually improving team

  • Existing ITIL qualification holders wishing to develop their knowledge.

Prerequisites

To participate in the course and certification, candidates must already have:

  • ITIL®4 Foundation certificate

Proof will be required at registration.

In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

This includes 4.5 to 5 hours of group work on the practical assignments or 4 hours of individual online assignments.

Objectives

  • Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
  • Use a digital positioning tool to determine the appropriate position for a digital organization
  • Apply strategic approaches for digital organizations
  • Apply Digital and IT Strategy in managing VUCA environments
  • Apply the approaches to strategy coordination and implementation
  • Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
  • Understand how to leverage digital strategy to react to digital disruption
  • Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understand the risks and opportunities of Digital and IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy
LanguageEnglish (material and exam) – Delivery of the class can be in French or English.
Course student materialStudents will receive an ITIL®4 Digital and IT Strategy electronic (pdf) workbook containing all of the presentation materials, course notes, case study and sample exams.
ApproachAn interactive approach consisting of readings, discussions and experience sharing will prepare participants for the ITIL® 4 Digital and IT Strategy certification and provide them with practical knowledge which they can then apply in the workplace.
Exam and certification

The MCQ (multiple choice question) exam:

  • The MCQ exam is closed book with thirty (30) multiple choice questions.
  • The pass grade is 70% (21 out of 30 questions).
  • Each question is worth 1 mark.
  • There is no negative marking
  • The exam lasts 60 minutes.
  • Non-native speakers may be awarded 25% extra time.
  • There are 12 questions at Bloom’s Level 2 = 40%
  • There are 18 questions at Bloom’s Level 3 = 60%

The practical case study assignments:

The case study has been created for the practical assignments of the ITIL 4 Leader: Digital and IT Strategy course. It describes three fictional companies; any resemblance to real companies is unintentional.

Participants of the course are expected to work on the practical assignments in small groups, or individually, if they are undertaking a self-paced online course.

Practical assignments are assessed by the trainer(s) of the course.

  • The practical case study is an ‘open book’ assessment, with forty (40) marks. Any available materials are allowed to be used during the assignments, including the ITIL 4: Digital and IT Strategy publication and the ITIL Practices Guidance documentation.
  • The four (4) assignments are organised in three (3) assignments of 60 minutes, one assignment of 90 minutes in the group work format, or four (4) individual written assignments of 60 minutes each in individual format.
  • There are five (5) assessment criteria worth eight (8) marks each
  • The pass grade is 75% (30 out of 40 marks).
  • There is no negative marking.
  • Level of thinking: Bloom’s level 4

For Bloom’s 4 questions, candidates need to analyse the information provided and make a judgement on whether a course of action is effective and appropriate.

All four assignments are based on a case study which describes three companies engaged in service relationship. All assignments address two assessment criteria (ACs). There is one dedicated AC that all the assignments are focused on, which is AC 1.1 ‘Relate the ITIL guiding principles to all aspects of Digital and IT Strategy’.
Contents
  • Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities (BL4)
  • Understand how to leverage digital strategy to react to digital disruption (BL2/3)
  • Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value (BL3)
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology (BL3/4)
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence (BL3/4)
  • Understand the risks and opportunities of Digital and IT Strategy (BL2/3)
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy (BL3)
  • Understand how to implement a Digital and IT Strategy (BL2/3/4)

Legal notes

The ITIL® courses on this page are offered by ES3I, Affiliate of Quint Wellington Redwood, which is an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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