ITIL®4 - Foundation with exam

ITIL®4 is an evolution from ITIL®v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL®4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.   ITIL®4 Foundation is the entry level course for ITIL® certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL®4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL®4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL® to new ways of working, such as Lean, Agile and DevOps.  
ITIL

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Guaranteed to run
  • Duration: 3 days
  • Regular price: $1,845
  • Preferential price: $1,560

Course outline

Duration : 3 days (including exam)

Prerequisites

There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.

Objectives

  • Introduction to modern IT-enabled services
  • Common language and key concepts
  • How to improve services ITIL®4 guidance
  • Understand the ITIL®4 framework (how it has evolved)
  • Prepare for ITIL®4 Foundation exam
Language

English (material and exam)

Teaching method

This course may be delivered as part of our public class schedule at one of our facilities, as an onsite private class at your facility, or through our virtual classroom. Customization provides the opportunity to design a tailored training program that supports the organization most effectively while still getting the benefits of Technical & Industry Best Practices training. Our training experts will work closely with you to develop a training program based on your organization’s needs.

It is highly recommended to allocate personal study time at the end of the training days in order to revise daily learning, iron out questions for the following day and perform mock exams.

Approach

Participants will learn the principles and core elements of the service approach to IT Service Management according to ITIL®4. An interactive approach is used combining lecture, discussion and experience to prepare participants for the ITIL®4 Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace.

Certification and exam

Certification :

ITIL®4 - Foundation

Exam :

The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam.
  • The exam is closed book with forty (40) multiple choice questions.
  • The pass grade is 65% (26 out of 40 questions).
  • The exam lasts 60 minutes.
Non-native speakers may be awarded 25% extra time up to 75 minutes.

Contents

  • ITIL rationale, Agile, DevOps & Key components
  • Four dimensions and guiding principles
  • Service value chain and continual improvement
  • General management practices overview
  • Service and technical management practices overview
  • Specific exercises:

    - Change control
    - Incident management
    - Problem management
    - Service desk
    - Service level management
    - Service request management
Course student material

Students will receive an ITIL®4 Foundation electronic (pdf) workbook containing all of the presentation materials, course notes, case study and sample exams.

Legal notesThe ITIL® courses on this page are offered by ES3I, Affiliate of Quint Wellington Redwood, which is an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved

Surround yourself with the best

Catherine Edgar
Catherine Edgar
Senior Project Director and Project Management Trainer
Catherine not only stands out for her dynamism, but also for her concrete, pragmatic approach.
Nathalie Gosselin
Nathalie Gosselin
VP Strategy and Operations
Nathalie has helped various companies in Quebec and France navigate the start-up and repositioning processes within a context deeply affected by technological development and the digital revolution.
Nathalie Carey
Nathalie Carey
Trainer and Business Consultant
In her role as a performance and transformation consultant, Nathalie sees the bigger picture for your company and takes a comprehensive view of the transformation process.
Nathalie Aubin
Nathalie Aubin
Trainer, President of PMI Lévis-Québec
Be aware of trends, innovations and best practices, every month.
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