Duration : 3 days (including exam)
There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.
English (material and exam)
This course may be delivered as part of our public class schedule at one of our facilities, as an onsite private class at your facility, or through our virtual classroom. Customization provides the opportunity to design a tailored training program that supports the organization most effectively while still getting the benefits of Technical & Industry Best Practices training. Our training experts will work closely with you to develop a training program based on your organization’s needs.
It is highly recommended to allocate personal study time at the end of the training days in order to revise daily learning, iron out questions for the following day and perform mock exams.
Participants will learn the principles and core elements of the service approach to IT Service Management according to ITIL®4. An interactive approach is used combining lecture, discussion and experience to prepare participants for the ITIL®4 Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace.
Certification and exam
ITIL®4 - Foundation
The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam.
Non-native speakers may be awarded 25% extra time up to 75 minutes.
|Course student material|
Students will receive an ITIL®4 Foundation electronic (pdf) workbook containing all of the presentation materials, course notes, case study and sample exams.
|Legal notes||The ITIL® courses on this page are offered by ES3I, Affiliate of Quint Wellington Redwood, which is an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved|