ITIL® 4 – Concepts (with exam voucher)

The training course is designed as an introduction to ITIL®4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. Essential differences between the new approach and the previous one will be outlined during the training.
ITIL
Private session

This training is available in a private or personalized format. It can be provided in one of our training centres or at your offices. Call one of our consultants of submit a request online.

Call now at 1 877 624.2344

  • Duration: 1 day
  • Regular price: On request

Course outline

Upgrade for people with at least ITIL2011 Foundation certification

The training course is designed as an introduction to ITIL®4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. Essential differences between the new approach and the previous one will be outlined during the training.
ITIL®4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL® to new ways of working, such as Lean, Agile and DevOps.

Audience

Professionals with an existing ITIL qualification, wishing to update their knowledge.

Prerequisites

  • ITIL®v3 (ITIL®2011) Foundation certification is a prerequisite upon registration
  • No formal exam preparation
  • Remote examination, outside of the 1-day bridge training (voucher provided)

Objectives

  • Introduction to modern IT-enabled services
  • Common language and key concepts
  • How to improve services ITIL®4 guidance
  • Understand the ITIL®4 framework

Course student material

Course student material Students will receive an ITIL®4 Foundation electronic (pdf) workbook containing all of the presentation materials, course notes.

Price included exam voucher.

Contents

  • ITIL rationale, Agile, DevOps & Key components
  • Four dimensions and guiding principles
  • Service value chain and continual improvement
  • General management practices overview
  • Service and technical management practices overview
Legal notesThe ITIL® courses on this page are offered by ES3I, Affiliate of Quint Wellington Redwood, which is an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Training center accredited by Emploi-Québec, Accreditation : 0051460
GST : 141582528 – QST : 1019557738
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