Privée

Ce cours est disponible en session privée ou personnalisée. Il peut être offert à l’un de nos centres de formation ou directement à vos bureaux. Appelez l’un de nos conseillers ou faites une demande de soumission en ligne.

Appelez maintenant au 1 877 624.2344

  • Durée: 5 jours
  • Prix régulier: Sur demande

ITIL® 2011 Release Control & Validation (RCV) with exams

ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream:

  • The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the processes and practice elements used within it.
  • The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle.

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas: Change management, Service asset and configuration management, Service validation and testing, Release and deployment management, Request fulfilment, Change evaluation, Knowledge management.

Delivery Methods

This course may be delivered as part of our public class schedule at one of our facilities, as an onsite private class at your facility, or through our virtual classroom. Customization provides the opportunity to design a tailored training program that supports the organization most effectively while still getting the benefits of Technical & Industry Best Practices training. Our training experts will work closely with you to develop a training program based on your organization’s needs. To inquire about fees and delivery options please visit our website at: www.quintgroup.com

Course and Learning Objectives

Candidates can expect to gain competencies in the following areas:

  • Importance of service management as a practice concept and service transition principles, purpose and objective
  • Importance of ITIL release, control and validation while providing service
  • How all processes in ITIL RCV interact with other service lifecycle processes
  • What are the processes, activities, methods and functions used in each of the ITIL RCV processes
  • How to use the ITIL RCV processes, activities and functions to achieve operational excellence
  • How to measure ITIL RCV
  • The importance of IT security and its contributions to RCV
  • The technology and implementation considerations surrounding ITIL RCV
  • Change management as a capability to realize successful service transition
  • RCV as a capability to ensure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing on-going management decision support and service delivery capability
  • Request fulfilment and change evaluation to ensure meeting committed service level performance
  • RCV process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL RCV

In addition, the training for this qualification should include examination preparation, including an opportunity for a mock examination.

Course Approach

In this capability course participants will learn the principles and core elements along with the activities and technology & implementation considerations within release, control and validation. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL® release, control and validation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. The integrated case study deepens the participant’s appreciation of how ITIL® best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.
Course Student Material

Students will receive an ITIL Release, Control and Validation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Concepts Covered

. COURSE INTRODUCTION

  • Release, Control and Validation
  • Service Transistion Purpose
  • Scope, Transition strategy
  • Lifecycle Stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • ITIL Certification Scheme

2. CHANGE MANAGEMENT

  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and Standard Changes
  • Remediation Planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, Build and Test
  • Review and close
  • The CAB, Emergency Changes
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Manage Change in SO
  • CSI and Organizational Change
3. SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Principles, Basic Concepts
  • The CMS, Libraries, Baselines and Snapshots
  • Asset Management, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Service Operation

4. SERVICE VALIDATION AND TESTING

  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies, Inputs from SD
  • Service Quality and Assurance
  • Test Strategy and Models
  • Validation Conditions
  • Perspectives, Levels of Testing, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks

5. RELEASE AND DEPLOY

  • Introduction, Purpose, Objectives
  • Scope and Value, Policies, Release Unit,
  • Approaches, Release Package, Activities
  • Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
6. REQUEST FULFILLMENT
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks

7. CHANGE EVALUATION

  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Key Terms, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
8. KNOWLEDGE MANAGEMENT
  • Introduction, Purpose, Objectives
  • Scope and Value
  • DIKW structure, Information Management
  • Knowledge Management
  • Strategy and Knowledge Transfer, The SKMS
  • Triggers, Inputs, Outputs, Interfaces
  • CSF’s and KPI’s, Challenges and Risks
  • CSI
9. ROLES AND RESPONSIBILITIES
  • Functions and Service Transition
  • Roles in ITIL
  • Generic Roles
  • Process Roles
10. TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS
  • Generic Toolset requirements
  • Knowledge Management Tools, Evaluation Criteria
  • Service Transition Challenges, CSF’s and Risks
  • The CMS, Service Transition / Operation
  • CSI and Change / Release Management
  • CSI and Knowledge Management
  • Demming / CSI model

Appendices

  • Casestudy and Exercises
  • Mock Exams and Rationale
  • Glossary and Forms
Languages

English and French

Legal notesThe ITIL® courses on this page are offered by ES3I, Affiliate of Quint Wellington Redwood, which is an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
About Quint

Quint Wellington Redwood is a leading global independent boutique consulting firm dedicated to resolving IT-related organizational challenges. Operating in more than 49 countries and across four continents, Quint provides sourcing advisory, benchmarking, IT governance, IT service management, lean IT and architecture & security services to leading organizations from all industries, creating and implementing best practices worldwide. Quint was founded to help organizations get more out of IT; not by adding more or new technology, but simply by managing IT better. In its mission of “Dare to Challenge” Quint challenges itself and its clients to implement changes that deliver true results, outperform the competition and create a measurable return on investment. Quint’s vision is to reinvent not only its clients’ organizations, but also the consulting and education industry themselves. Quint provides solution providers and end-user organizations with the latest and best solutions in training and in courseware. Every year over 17,000 individuals choose Quint to fulfill their education needs. Our experienced instructors are recognized as thought leaders and for their outstanding teaching skills. Every Quint instructor has achieved the highest certification in their field of expertise and has undergone a rigorous internal certification before teaching a course. With our global reach you can be assured that, regardless of location, you will be receiving a consistent world-class education tailored to meet your needs.

Savoir s’entourer des meilleurs

Catherine Edgar
Gestionnaire de projets et formatrice en gestion de projet
Catherine se démarque par son dynamisme, mais aussi par son approche concrète et pragmatique.
Nathalie Gosselin
Nathalie Gosselin
VP Stratégie et opérations
Nathalie a accompagné diverses entreprises du Québec et de la France dans le cadre de démarrages et de repositionnements, dans des contextes fortement touchés par le développement technologique et la révolution numérique.
Nathalie Carey
Formatrice et conseillère d'affaires - performance et transformation
Curieuse et toujours en recherche de solutions, Nathalie aime innover avec ses clients afin de les propulser vers le futur. 
Louis-Charles Gauthier
Formateur et conseiller en analyse d’affaires
Communicateur très efficace, Louis-Charles saura vous aider à établir les meilleures pratiques de gestion et d’analyse au sein de votre entreprise.