ITIL® 2011 Planning Protection & Optimization (PPO) with exams
ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream:
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas: Capacity management, Availability management, IT service continuity management (ITSCM), Information security management, Demand management.
This course may be delivered as part of our public class schedule at one of our facilities, as an onsite private class at your facility, or through our virtual classroom. Customization provides the opportunity to design a tailored training program that supports the organization most effectively while still getting the benefits of Technical & Industry Best Practices training. Our training experts will work closely with you to develop a training program based on your organization’s needs. To inquire about fees and delivery options please visit our website at: www.quintgroup.com
|Course and Learning Objectives|
Candidates can expect to gain competencies in the following areas:
And specifically in the following key ITIL process and role areas: Capacity management, Availability management, IT service continuity management (ITSCM), Information security management, Demand management and Challenges, critical success factors and risks for planning, protection and optimization. In addition, the training for this qualification should include examination preparation, including an opportunity for a mock examination.
This Capability course focuses on executing the Planning, Protection and Optimization activities. Participants will learn the principles and core elements along with the activities and technology & implementation considerations within Planning, Protection and Optimization. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL® Planning, Protection and Optimization certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. The integrated case study deepens the participant’s appreciation of how ITIL® best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.
|Course Student Material|
Students will receive an ITIL Planning, Protection and Optimization classroom workbook containing all of the presentation materials, course notes, case study and sample exams.
1. COURSE INTRODUCTION
2. CAPACITY MANAGEMENT
3. AVAILABILITY MANAGEMENT
4. IT SERVICE CONTINUITY MANAGEMENT
5. INFORMATION SECURITY MANAGEMENT
6. DEMAND MANAGEMENT
7. ROLES & RESPONSIBILITIES
8. TECHNOLOGY IMPLEMENTATION AND CONSIDERATIONS
English, Dutch and French
|Legal notes||The ITIL® courses on this page are offered by ES3I, Affiliate of Quint Wellington Redwood, which is an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved|
Quint Wellington Redwood is a leading global independent boutique consulting firm dedicated to resolving IT-related organizational challenges. Operating in more than 49 countries and across four continents, Quint provides sourcing advisory, benchmarking, IT governance, IT service management, lean IT and architecture & security services to leading organizations from all industries, creating and implementing best practices worldwide. Quint was founded to help organizations get more out of IT; not by adding more or new technology, but simply by managing IT better. In its mission of “Dare to Challenge” Quint challenges itself and its clients to implement changes that deliver true results, outperform the competition and create a measurable return on investment. Quint’s vision is to reinvent not only its clients’ organizations, but also the consulting and education industry themselves. Quint provides solution providers and end-user organizations with the latest and best solutions in training and in courseware. Every year over 17,000 individuals choose Quint to fulfill their education needs. Our experienced instructors are recognized as thought leaders and for their outstanding teaching skills. Every Quint instructor has achieved the highest certification in their field of expertise and has undergone a rigorous internal certification before teaching a course. With our global reach you can be assured that, regardless of location, you will be receiving a consistent world-class education tailored to meet your needs.