CXD-105 Citrix XenApp and XenDesktop Help Desk Support
Reference : © Citrix CXD-105
Duration : 2 days
The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment. Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
|Languages||These scheduled public sessions are offered in English or in French (FR). The educational material is in English.|
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.
Before taking this course, Citrix recommends that students:
Upon successful completion of this course, learners are able to:
This course is offered instructor-led (ILT) and virtual instructor-led (vILT) with demonstrations and the practical application of concepts through hands-on exercises in a live lab environment.
Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
Module 3: Researching Issues with Citrix Studio
Module 4: Printing in a XenApp and XenDesktop Environment
Module 5: Resolving Issues Using Citrix Director