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  • Durée: 1 jour
  • Prix régulier: CA$495.00
  • Prix préférentiel: CA$435.00

Communicating Effectively in a Work Environment

Duration : 1 day

Without communication, very little can be accomplished at work. That said, understanding and making ourselves understood in daily interactions with colleagues, clients, or supervisors is not necessarily a given. Not to worry, with some effort, this skill can be acquired! This training provides an opportunity for you to focus on your communications in order to boost your effectiveness and your relational skills.

Delivery languageThese sessions are offered in English or in French (FR).

Audience

Everyone

Prerequisites

None

Objectives

  • Focusing on your communications in order to foster excellence.
  • Exploiting the synergy of communication styles.
  • Fostering collaboration through effective and fulsome communications.
  • Providing honest and respectful feedback .

Contents

Communicating: a circular process
  • Communicating is not about “saying,” it’s about being understood.
  • Communicating is not about “hearing,” it’s about understanding.
  • Managing the three dimensions of good communication: climate, process, and content.
Communicating is a question of relationships.
  • Evaluating your work relationships and planning how to improve them.
  • Developing an attentive ear that will encourage others to listen to you.
Communicating is a question of choosing your words
  • Positive words have a positive impact on the quality of relationships.
  • Don’t say “no,” say “instead.”
Communication styles
  • Better understanding your communication style in order to improve your communications and your relationships.
  • Better understanding your collaborators’ communication style in order to build a synergistic relationship.
Providing feedback
  • The two purposes of feedback: to inform and to motivate.
  • The three types of feedback: reinforcement, constructive feedback, and assessment.
  • Obstacles and needs.
  • Winning conditions.
  • A simple and effective process.


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