CISCO - Implementing Cisco Collaboration Devices (CICD) v1.0

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions
Cisco Learning Partner
Private session

This training is available in a private or personalized format. It can be provided in one of our training centres or at your offices. Call one of our consultants of submit a request online.

Call now at 1 877 624.2344

  • Duration: 5 days
  • Regular price: On request

Course outline

Reference : © CISCO CICD v1.0

Duration : 5 days

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

Learning credits 36
LanguagesThese scheduled public sessions are offered in English or in French (FR). The educational material is in English.
CertificationThis course prepares to the 210-060 CICD exam which is part of the CCNA Collaboration certification.

Audience

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Prerequistes

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Objectives

After successful completion of this course, the student will be able to:
  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Contents

Module 1 - Introduction of QoS
  • Review Converged Networks
  • Understand QoS
  • Describe Best-Effort and Integrated Services Models
  • Describe the Differentiated Services Model
Module 2 Implement and Monitor QoS
  • MQC Introduction
  • Monitor QoS
  • Define Campus AutoQoS
  • Define WAN AutoQoS
Module 3 - Classification and Marking
  • Classification and Marking Overview
  • MQC for Classification and Marking
  • NBAR for Classification
  • Use of QoS Preclassify
  • Campus Classification and Marking
Module 4 - Congestion Management
  • Queuing Introduction
  • Configure WFQ
  • Configure CBWFQ and LLQ
  • Configure Campus Congestion Management
Module 5 - Congestion Avoidance
  • Congestion Avoidance Introduction
  • Configure Class-Based WRED
  • Configure ECN
  • Describe Campus-Based Congestion Avoidance
Module 6 - Traffic Policing and Shaping
  • Traffic Policing and Shaping Overview
  • Configure Class-Based Policing
  • Campus Policing
  • Configure Class-Based Shaping
  • Configure Class-Based Shaping on Frame Relay Interfaces
  • Configure Frame Relay Voice-Adaptive Traffic Shaping and Fragmentation
Module 7 - Link Efficiency Mechanisms
  • Link Efficiency Mechanisms Overview
  • Configure Class-Based Header Compression
  • Configure LFI
Module 8 - Deploying End-to-End QoS
  • Apply Best Practices for QoS Policy Design
  • End-to-End QoS Deployments
Labs :
  • Discovery 1: Verify System Information
  • Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Discovery 3: Verify Voicemail Integration
  • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
  • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery 9: Device Settings Configuration
  • Discovery 10: Configure Cisco Extension Mobility
  • Discovery 11: Configure Hunt Groups
  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Discovery 14: Verify the Cisco Unity Connection Integration
  • Discovery 15: Configure a User Template
  • Discovery 16: Configure a User
  • Discovery 17: Configure Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting
  • Discovery 19: Use Cisco Unified Reporting
  • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery 21: Generate User Reports
  • Discovery 22: Generate and View a QoS Detail Report
  • Discovery 23: Generate and View a Gateway Utilization Report
  • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
  • Discovery 25: Generate Cisco Unified Serviceability Reports
  • Lab 1: Remote Lab Access
  • Lab 2: Explore Administrator Interfaces
  • Lab 3: Explore End-User Interfaces
  • Lab 4: Enhanced - Explore Call Flows in Cisco Unified Communications Manager
  • Lab 5: Enhanced - Explore Call Flows in Cisco Unified Communications Manager Express
  • Lab 6: Implement End Users
  • Lab 7: Enhanced - Implement Endpoints
  • Lab 8: Enhanced - Enable Telephony Features
  • Lab 9: Enhanced - Enable Mobility Features
  • Lab 10: Enhanced - Implement End Users and Voice Mailboxes
  • Lab 11: Enable Cisco Unified Communications Manager IM and Presence Service
  • Lab 12: Provide End-User Support
  • Lab 13: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab 14: Monitor the System with Cisco Unified RTMT
  • Lab 15: Back Up Cisco Unified Communications Manager

Surround yourself with the best

Simon Bourassa
Simon Bourassa
Trainer and IT Consultant
Simon is passionate about software development and product development, but most of all about the people behind the code who work side by side developing innovative solutions.
Pierre-Edouard Brondel
Pierre-Edouard Brondel
Trainer and Desktop Application Consultant
Renowned as an educational expert in the IT and office technology field who has accumulated more than 25 years of experience, Pierre-Édouard is first and foremost passionate about human capital.
Valère Drainville
Valère Drainville
Trainer adn Expert Leader on Office 365 collaboration and efficiency
As the Expert Leader on Office 365 collaboration and efficiency, Valère Drainville specializes in helping you successfully implement and adopt Microsoft tools.
Frédéric Paradis
Certified Trainer and Cloud Architect
As a certified Microsoft trainer, Frédéric describes himself as a Cloud magician who easily navigates the mythical space between technology and reality.