Communicating effectively at work

Without communication, very little can be accomplished at work. That said, understanding and making ourselves understood in daily interactions with colleagues, clients, or supervisors is not necessarily a given. Not to worry, with some effort, this skill can be acquired! This training provides an opportunity for you to focus on your communications in order to boost your effectiveness and your relational skills.

Upcoming sessions

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Guaranteed to run

Duration: 1 day
Preferential price: $415

Course outline

This course qualifies you for 7 PMI® Professional Development Units (PDUs).

PDU Claim Code: 5054C7H34Y

The activity is recognized by the CHRP

Pre-approval number: 5972

Duration : 1 day

To communicate is the capacity to build a relationship while working with another person. Are you aware of your communication style? ? Are you an assertive or more reflective communicator? Does your communication style focus on facts or more on interactions? Understanding your communication style and the style of others will impact the quality of your relationships at work. Knowing more about your communication style, you will be able to communicate your ideas with eloquence, ensure your message is well understood, and efficiently communicate in both your personal and professional relationships. At AFI, our training sessions are centered on experiential learning and the exploration of concrete situations. Living ‘hands-on’ situations not only improves conceptual retention it also helps transfer your applied learning into your work environment. Seize the opportunity to gain personal and professional impact in your organization!
Audience	For everyone
Prerequisites	None
Objectives	Discover your communication style and understand its impact on others Recognize other communication styles Identify winning strategies to collaborate more efficiently with people who have different styles than yours Develop quality relationships and increase productivity at work
Teaching method	Lectures, demonstrations, guided exercises, case study
Contents	Communication fundamentals The communication process Communication barriers Communication principles The 3 key elements : intention, content and style The communication styles The characteristics of each style (strengths, focus, motivations and pitfalls) The communication preferences of each style The keys to communicate effectively with each style How to adapt your communication to have the right impact The key skills The 7-38-55 rule of personal communication The ladder of inference The art of asking the right questions The 4 levels of listening The 6 tips to improve listening Creating the space for effective dialogue The portrait of my relationships Improvement ideas to increase the quality of my conversations with people in my inner circle Communication tools Overview of the main tools currently available Guidelines on how to use the right tool to foster effective collaboration and teamwork

Surround yourself with the best

Maria Mikulowicz

Trainer

As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.

Kathleen Sears

Trainer and Certified Coach

A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.

Vanessa Deschênes

Trainer and Leadership Consultant

Coach, facilitator, speaker, and trainer, Vanessa is recognized as a change agent and a human, caring, and inspiring leader who is not afraid to challenge the status quo. Passionate about people, neuroscience, behavioral psychology, and somatic approaches, she supports leaders and organizations in building high, sustainable performance that safeguards both results and the people who drive them. A trained lawyer with an MBA, Vanessa has had the privilege of appearing before the Supreme Court of Canada and being listed in Best Lawyers in Canada and the Canadian Lexpert Directory. She is also a recipient of the ZSA Tomorrow’s Leader Award for up-and-coming legal advisors. With over 15 years of experience in consulting and management, Vanessa has held prominent positions, including Chief Privacy Officer at a major Canadian financial institution and partner in a law firm. From the start of her career, she has designed and delivered trainings and conferences, and as a speaker and trainer, she brings more than 15 years of experience in both the public and private sectors. Vanessa is highly regarded for her ability to demystify complex subjects and make them practical and accessible. An entrepreneur and certified coach in leadership and sustainable performance, Vanessa also holds certifications as a meditation teacher, applied neuroscience practitioner, Ericksonian hypnosis practitioner, and in various other somatic practices. She has completed Kaos Pilot Level 2 (Master Archer – art & craft of designing & facilitating learning spaces) and is a certified AtmanCo professional.

Zaida Bibiana Mangones Matos

Trainer

Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.

Florence Jacob

Trainer

As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.

Janet Lough

Trainer

Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.

Marc Maisonneuve

Training program director

Marc Maisonneuve has acted as a Training Program Director, professional effectiveness trainer and user tools practice leader at AFI for several years. Mr. Maisonneuve is known for his analytical skills, his legendary calm and his undeniable desire to encourage people to develop their skills. He has the ability to present technological solutions in a natural way and to adapt them to the concrete needs of the workplace.

Michel Drolet

Executive VP and Strategic Management Advisor

Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.

Claude Fortin

Trainer and Strategic Advisor

Holder of a master's degree in public administration, Claude worked for 30 years in the Quebec health and social services network. As a strategic advisor, his renowned approach to managing issues that are related to complex organizations and challenges that these businesses are facing is contextualized and modern. He supports organizations in achieving their business objectives and advices companies on the strategy to adopt according to the desired organizational evolution.